The overall purpose of this role is to handle all over the counter transactions and ensure accuracy, efficiency and customer delight and generate business leads from daily customer interactions.
Competencies required for this Role
- Dynamic, analytical and self-driven individual with the ability to work under pressure.
- Good Communication and interpersonal skills.
- Adhering to Principles and Values.
Duties
- Ensure compliance with bank operational and customer care policies and procedures
- Handle the following in line with Bank’s operating processes.
- Cash transactions,
- Cheque processing(Outward and in-house cheque)
- RTGS and TT transactions
- Electronic Funds Transfer processing,
- NFI Collection; manual charges
- Bankers Cheque Issuance
- Set up standing instructions
- Expenses cash payments.
- Supporting Documents for large cash transactions and incoming funds.
- Conduct Snap checks.
- Comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious activity, and report to the supervisor.
- Cash Custodian of vault, safety deposit lockers, ATM and branch keys; holding keys/combinations.
- Carry out the role of bank signatory within the approved limit and adhere to the laid down processes and procedures.
- Bank custodian; Ensure timely opening and closure of the branch; hold the arming and disarming codes of the branch
- Internal accounts reconciliations.
- Risk champion at the branch.
- Submit Risk and compliance self-assessment(RCSA) report to supervisor for Review
