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KCB Bank Hiring Assistant Manager, API Developer Community

Assistant Manager, API Developer Community – Digital Financial Services. Reporting to the Manager, Integrations & APIs under the Digital Financial Services Division, the role is pivotal in driving innovation, fostering strategic partnerships, and ensuring the seamless integration of cutting-edge technologies within the financial services sector.

Key Responsibilities: –

  • Act as the primary point of contact for developers, providing timely and helpful support across multiple channels including forums, social media, and email.
  • Organize and facilitate community events, webinars, and workshops to encourage participation and facilitate learning. This includes identifying the key developer segments and tailoring engagement initiatives to meet their needs and interests.
  • Develop comprehensive strategies to build and maintain a vibrant developer community around our products and services & regularly curate and update content repositories to ensure accessibility and relevance.
  • Proactively engage with developers to address their questions, concerns, and feedback, ensuring a positive and responsive experience.
  • Develop a robust content strategy encompassing tutorials, documentation, blog posts, videos, and other educational materials to support developers in utilizing our products effectively.
  • Advocate for the developer community within the organization, championing their needs and priorities in product development discussions and decision-making processes.
  • Gather, analyze, and synthesize feedback from the community to identify trends, pain points, and opportunities for improvement.
  • Build and nurture relationships with external developer communities, industry influencers, and strategic partners to expand our reach and enhance our standing within the developer ecosystem.
  • Collaborate closely with cross-functional teams including marketing, product management, and customer support to align community initiatives with broader organizational goals and objectives.
  • Represent the bank at industry events, conferences, and meetups to promote our products, services, and thought leadership.
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The Person

For the above position, the successful applicant should have the following:

  • Bachelor’s degree from a recognized university. 
  • Master’s degree is an added advantage.
  • Professional qualifications; –
  • Courses or certifications in building partnerships, relationship, communities and ecosystems.
  • Courses or certifications in APIs or software development is an added advantage
  • 3 years’ work experience, with at least:
  • 2 years’ familiarity with agile development methodologies, Software Development, DevOps practices, cloud technologies, Integrations and Open APIs.
  • 2 years’ experience in API developer advocacy, evangelism, or technical writing.
  • 2 years’ experience in Active participation in API developer communities, open-source projects, or online forums.
  • 2 years’ experience track record of organizing and promoting API or tech developer events such as hackathons, workshops, or conferences
  • 2 years’ experience in Project/Product Management
  • 1-year experience in Financial Services, Sales & Service is desirable.

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Friday 21st June 2024.

Qualified candidates with a disability are encouraged to apply.

Only short-listed candidates will be contacted.

Apply Now

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