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HomeJobsI&M Bank Hiring Direct Sales Executive (DSE) – Card Business

I&M Bank Hiring Direct Sales Executive (DSE) – Card Business

Job Summary:

The Direct Sales Executive (DSE) – Card Business will be responsible for acquiring new-to-bank card clients, cross-selling to existing card clients, and ensuring compliance with all necessary documentation and regulations. Reporting directly to the card sales manager, the DSE will play a pivotal role in driving the growth of card products (credit cards, debit cards, and prepaid cards) within the bank.

Key Responsibilities:

Corporate & Business banking credit card sales

  • Prospect for credit card sales from corporate and business banking customers
  • Product training; for customers and internal staff
  • Supporting corporate and business banking RMs in driving credit card sales
  • End to end support and resolution of customer issues
  • Ensure compliance with bank and regulatory requirements for card sales.
  1. New-To-Bank Card Client Acquisition:
    • Actively prospect and approach potential customers to promote card products offered by the bank.
    • Conduct cold calls, door-to-door visits, and participate in marketing events to generate leads and acquire new card clients.
    • Educate potential customers on the features, benefits, terms, and conditions of card products to facilitate informed decision-making.
  2. Cross-Selling to Existing Card Clients:
    • Identify opportunities to cross-sell additional card products and banking services to existing cardholders.
    • Build and maintain strong relationships with existing card clients to understand their needs and offer appropriate solutions.
  3. Customer Documentation and Compliance:
    • Collect and submit all required customer documentation for onboarding new card clients, ensuring completeness and accuracy.
    • Provide necessary declarations and disclosures to customers in accordance with I&M Bank’s policies, procedures, and regulatory guidelines set forth by the Central Bank of Kenya.
  4. Sales Targets and Reporting:
    • Meet or exceed sales targets set by the card sales manager through effective sales techniques and relationship building.
    • Maintain accurate records of sales activities, customer interactions, and pipeline management for reporting purposes.
  5. Customer Service and Relationship Management:
    • Provide excellent customer service by addressing customer inquiries, resolving complaints, and ensuring a positive customer experience throughout the sales process.
    • Build and maintain strong relationships with customers to foster loyalty and encourage repeat business.
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Qualifications and Skills:

  • Bachelor’s degree in business administration, Marketing, Finance, or related field.
  • Proven experience in sales, preferably in the banking or financial services industry.
  • Strong understanding of card products (credit cards, debit cards, prepaid cards) and banking services.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Knowledge of regulatory requirements related to customer onboarding and documentation.
  • Results-oriented with a track record of achieving sales targets.
  • Proficiency in Microsoft Office Suite and CRM software.

If you believe you meet the above requirements log onto our website  www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 27th June 2024.

Apply Now

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