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I&M Bank Hiring Branch Operations Manager

BRANCH OPERATIONS MANAGER -LUNGA LUNGA BRANCH

LungaLunga Branch · Nairobi, Nairobi County


STRICTLY FOR INTERNAL APPLICANTS

Purpose:

The position is responsible for the overall management of the Branch operations to achieve and maintain good customer relations, operational efficiency and compliance with operational guidelines and procedures.

Primary Responsibilities:

  • Supervise daily Branch operations through the efficient allocation and utilization of manpower, equipment and resources;
  • Review operations reports to ensure exceptions are acted upon or escalated within acceptable time frames.
  • Approve new accounts in line with KYC procedures.
  • Ensure correct and accurate completion of all customer instructions and approve for processing at central operations.
  • Ensure adherence to Bank cash, customer service and Back office procedures and regulations for all transactions.
  • Enforce operational controls in the branch as per policy manuals.
  • Implement audit recommendations pertaining to all the departments under the Branch operation’s jurisdiction.
  • Review and/or monitor transactions i.e. withdrawals, deposits, transfers and ensure that any money laundering and fraudulent activities are identified.
  • Proactively monitor savings accounts to avoid excesses and review overdrawn savings accounts and non-borrowing current accounts.
  • Review commission/fee income accounts to prevent income leakage.
  • Ensure debit or reversals passed to the income accounts is duly approved by the approving authority.
  • Review suspense GL Accounts; Holdover and Transit GL accounts on a regular basis to ensure that entry items are reversed within acceptable time frames;
  • Ensure the availability of all service delivery channels to ensure customers are kept fully attended to and that expectations are met.
  • Manage efficient, timely and accurate processing of customer enquiries and complaints.
  • Review Branch operations for continuous process improvement.
  • Cross-sell the Bank’s products and services.
  • Coach, mentor and engage in staff development.
  • Ensure the general security in the branch and liaising with the Group Security Officer as and when necessary.
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Person Specifications

  • Bachelor’s degree in a Business related field from a recognized institution.
  • CPA (K), ACCA or its equivalent.
  • Member of Associate of Kenya Institute of Bankers (AKIB) or its equivalent professional body.
  • At least 3 years relevant experience
  • Excellent communication and interpersonal skills.
  • Excellent problem solving and decision making skills.
  • Excellent change management and people management skills.

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 28th June  2024.

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