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HFC Limited Hiring Retail Credit Quality Assurance Officer

The job holder will be responsible for conducting call back verification and perform a gating function for quality of applications from branches. Further, the job holder will oversee fulfilment at both the valuation and conveyancing stages of secured scheme applications customer journey. He/she will oversee the handshake process of applications between business assurance and scheme administration

Deadline: 2024-06-26

Category: Retail

Subsidiary: HFC

Principle Accountabilities

  • Perform call back verification for loan applications and statements.
  • Custodian of call back tools like scheme contacts, signatory sample signatures and the phone system.
  • Perform a gating function for quality of applications from branches. He/she will check KYC compliance, completeness of financial information provided and proper execution of forms.
  • Monitor fulfilment at both Valuation and conveyancing stages of secured applications process. He/she will ensure that fulfilment takes the shortest time possible
  • Ensure that applications have been properly onboarded in the system and invoices submitted to the employers.
  • Provide MIS on quality of applications through analysis, reports and updates for decision making by business.
  • Follow up for timely receipt of loan repayment instalments and application of the same on time.
  • Escalate cases of non-payment / default to the client scheme administrator and debt collection team.
  • Full reconciliation of loan repayments, loan balances and related deposits (where applicable) with any variances raised with the Schemes on a monthly basis
  • Issuance of stop orders of the cleared loans to companies.
  • Manage customer issues, queries and complaints as well as deliver high quality service.
  • Any other duties as maybe assigned by the line manager.

Key Competencies and Skills

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Technical competencies

  • Excellent customer service, client relationship management, communication, negotiation, problem solving and interpersonal skills
  • Astute Business acumen and commercial awareness (basic understanding of financials is preferable)
  • Willingness to adapt to changing business needs and deadlines.
  • Basic analytical ability with active listening skills
  • Adaptability, customer focused and confidentiality.
  • Strong interpersonal skills; Capability to liaise, interact, coordinate and build rapport with people at all levels
  • Excellent time management skills and the ability to prioritize work
  • Must be a self-starter and have an appreciation of business growth and priorities
  • Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
  • Ability to maintain confidentiality of sensitive information.
  • Strong organizational skills with the ability to multi-task
  • Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)

Minimum Qualifications, Knowledge and Experience

Academic Qualifications

  • University Degree preferably in Business related field such as Economics, Finance & Accounting from recognized institution by Commission for University Education.
  • Chartered Institute of Securities Investment Certification will be an added advantage.


  • Bachelor’s degree in Finance or a business-related field from accredited university.
  • 3-5 years banking experience 2 of which must have been in loans administration.
  • Knowledge of Credit and Operations.
  • Sound working knowledge and understanding of general banking regulations and practices.

Apply Now

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