Kenya Red Cross Society
Barista & Instructor
Research, Innovations & Business – Nairobi, Central, Kenya – Full Time
BIHC is ISO 9001:2015 Certified
(BARISTA & INSTRUCTOR)
A LITTLE ABOUT US
Since 2015, Boma International Hospitality College (BIHC) has passionately trained and influenced young and aspiring hoteliers to shape one of the oldest industries since time.
We believe in offering life-long learning that is innovative, with hands-on-the-practical skills that can be utilized to offer solutions to our world’s most dynamic and ever-changing industry. This mantra has sailed us through to be a TVET Centre of Excellence for Hospitality Training and marks just the beginning of an incredible journey ahead.
We’re also rooted in our Purpose and guided by our Values, which include Professionalism, Passion, Growth and Timeliness. We recognize that the only way we can achieve this Purpose is to work with and engage a diverse workforce that reflects the communities and industry we serve. By creating an inclusive work environment where all feel like they belong and are respected for their unique contributions to our mission, this purpose can easily shape into a reality.
In addition to the requirements below, we recognize that people come with diverse talents and experiences beyond the scope indicated and as such, we still encourage you to apply.
YOUR POSITION WITH BIHC: BARISTA & INSTRUCTOR
HOW YOU WILL FIT INTO OUR MISSION
We pride in being a small community that ensures that every participant is known at an individual level in order to understand their specific needs and constantly assess that these needs are met. As an ISO 9001:2015 certified organization, we are keen to:
- Demonstrate our ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and
- Enhance customer satisfaction through the effective application of systems, including processes for improvement and the assurance of conformity to customer and applicable statutory and regulatory requirements.
WHAT YOU WILL DO
Responsible for making and serving quality hot and cold beverages and pastries to guests and students, receiving & managing payments for orders made and keeping the coffee shop area clean and well organized.
Coffee Roasting to replenish stocks according to the client’s demands.
Scope of the role:
- F&B service guests
- Coffee Roasting
- Coffee Storage
- Instructor on Barista Skills
- Client billing
Your key Responsibilities:
- Understand and meet customer needs and appropriately promote our products to enhance service delivery.
- Prepare and serve Specialty Coffee beverages that meet the set quality brand standards to our clients while adhering to the Health, Safety and Sanitation guidelines.
- Respond appropriately to customer specifications, preferences, concerns and complaints in a polite and efficient manner.
- Observe Brand standards and procedures for operational flow of the coffee station.
- Adhere to the standards for merchandising, stocking, rotating and storing products.
- Perform all cleaning tasks in accordance with the cleaning standards.
- Ensure proper usage and maintenance of all machinery & equipment and supplies provided at the coffee station.
- Handle cash, facilitate m-pesa pay bill payments accurately while following appropriate money handling procedures.
- Make orders for new stock and ensure proper inventory stocking at all times.
- Be responsible for self-initiated or company sponsored learning and also train others in various aspects of Barista role.
- Any other duties assigned by management.
THE SKILLS AND COMPETENCES WE ARE LOOKING FOR: EDUCATION AND EXPERIENCE
Minimum requirements:
- College Diploma preferred but Bachelor’s degree with a hospitality background is an added advantage
- 2 years’ experience as a Barista
- working knowledge of coffee preparation and service
- working knowledge of coffee equipment
- knowledge of the food and beverage sequence of service
- working knowledge of Micros and Navision
- numeracy and cash-handling skills
- Demonstrate continuing professional development
- Sound knowledge and understanding of best practice locally and internationally in regards to Stores/Procurement
- A deep understanding of, commitment to and involvement in hospitality Industry
Key Skills and Personal Attributes
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of clients in a diverse community.
- Ability to gather data, compile information, and prepare reports.
- Ability to communicate effectively, both orally and in writing.
- Customer service orientation
- Communication & interpersonal skills
- Team member
- High energy level
- Time management
- Organizational skills
- Professionalism
- High integrity levels
HOW YOU CAN JOIN US:
Apply strictly through https://www.redcross.or.ke/Careers and or https://www.bihc.ac.ke/career so as to reach us not later than Wednesday 20th December 2023. Only shortlisted candidates will be contacted.
Job disclaimer and notification: BIHC is an equal opportunity employer and does not charge / accept any amount or security deposit from job seekers during the selection process or while inviting candidates for an interview.
