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Purpose
The job holder will provide Level 1 and 2 technical and functional Support of card systems, terminals, and ecommerce transactions, and ensure proper closure and resolution of issues.
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Primary Responsibilities
- Prioritize closure of service tickets within committed SLAs.
- Provide support for Card Systems and interconnected terminals.
- Provide support for Card Systems and terminals /ATM / POS at Bank and group entities.
- Perform housekeeping on all Card systems and services.
- Assist in card systems integrations.
- Participate in system testing, process documentation and transition at Bank and group entities.
- Document all processes and procedures related to ICT Systems.
- Proactively monitor service uptime, card operations and transactions.
- Execute routine card support functions including EOD, file processing and related scheduled.
- Initiate creation and termination of admin and user accounts applicable to Card system.
- Assist in supporting intermediary systems/Datamart and Application DB.
- Assist in conducting DR drills at Bank and group entities.
- Assist planned audit activities on approval by line managers to provide needed information.
Person Specifications
- A Bachelors Computer science, IT, Informatics or equivalent.
- At least 1 year of relevant experience.
- Knowledge of MySQL ,JavaScript, C++, MS Windows Server, or Linux, Web Technologies (J2EE, IIS, Apache, JBoss
If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 17th September 2023.
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