Entity
Aga Khan University Hospital
Location
Nairobi, Kenya
Introduction
Aga Khan University is a unique hybrid: An institution of academic excellence that is also an agent for social development. A leading source of medical, nursing and teacher education, research and public service in the developing world, the University prepares men and women to lead change in societies and to thrive in the global economy.
Chartered in 1983, Aga Khan University (AKU, www.aku.edu) is a private, autonomous and self-governing international university, with 13 teaching sites in 6 countries over three continents. An integral part of the Aga Khan Development Network (https://the.akdn/en/home ), AKU provides higher education in multiple health science and social science disciplines, carries out research pertinent primarily to low- and middle-income countries and operates 7 hospitals (soon 8) and over 325 outreach clinics, all at international standards.
It has almost 2,720 students and 15,275 staff. As a leading international institution dedicated to excellence and change, AKU operates on the core principles of quality, relevance, impact and access.
The Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care.
The Main Hospitals serve as the principal sites for clinical training for the University’s Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Aga Khan University Hospital, Nairobi is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is one of the hospitals in East Africa accredited by the Joint Commission International from USA. The University Hospital has been providing high quality care for the people of East Africa and beyond for over 65 years.
Aga Khan University Hospital, Nairobi is looking for a highly visionary and dynamic individual to fill the positions of Chief Operating Officer (COO). Reporting to the Chief Executive Officer, the successful candidate will be responsible for the smooth and efficient operation of the University Hospital.
In this capacity, the COO carries the responsibility for integrating the strategic plan of the organization with the operations as well as providing management oversight for the development of high quality, cost effective and integrated clinical programs within the hospital.
S/he will also ensure efficient services designed to meet the needs of patients, physicians, the public and staff and focuses on systems, program development, quality, fiscal management, facilities management, compliance and clinical management measures, physician relationships, outreach strategies, work culture enhancement and internal communication and consensus-building.
Responsibilities
1. Strategic Planning:
- Participate in the development of the overall strategic plan for the institution;
- Develop strategic plans for facilities and allied health divisions;
- Analyze the environment to ensure optimal strategic & operating plans and interventions;
- Oversee the strategic and operational aspects of the Outreach operations of AKUH and expand outreach activities and referral networks to ensure effective partnerships are formed which will facilitate the development of a comprehensive and geographically dispersed integrated health care system.
2. In-charge of providing leadership in allied health and facilities management divisions:
- Oversee the facilities and plant management functions and enhance operational efficiencies;
- Work with the respective Directors and Managers to create and implement appropriate professional practice structures with appropriate monitoring indicators to provide oversight of allied health;
- Ensure all the medical and non-medical equipment in the institution are always in good working conditions;
- Lead the accreditation processes and procedures in these areas and ensure successful audits, accreditations and certifications.
3. Performance Management:
- Lead the goal setting process for the allied health, facilities management, and outreach division/departments;
- Ensure the implementation of the goals to realize the institution’s vision;
- Staff recruitment, retention, engagement and conduct performance appraisals;
- Identify training needs and ensure staff development is undertaken to close the gaps in performance;
- Developing functional teams well equipped to achieve organizational goals and objectives.
4. Networking and Marketing:
- Participate in a regional healthcare system and enhance collaboration with the Aga Khan Health Service hospitals in East Africa;
- Develop referral networks for the outreach centers;
- Play a supporting role in marketing and communication activities;
- Coordination within AKDN institutions;
- Coordination of patient care between the various care centers.
5. Financial Management:
- Contribute to developing annual operating and capital budgets;
- Monitor the budget: manpower, operating expenditure and capital purchases;
- Review utilization data/ indicators for all clinical sites, inpatient wards and clinics;
- Work to maintain the hospital on a financially self-sufficient basis that will cover operating costs and produce a surplus to be applied to ongoing capital needs of the hospital and other clinical and academic programs in East Africa;
- Plan for and manage current space, functional requirements and renovation/ construction projects;
- Work through the management team and medical leadership of the hospital, serving as a resource to help reduce costs, enhance revenues, achieve effective utilization and quality goals and objectives, analyze and utilize information to develop and support management decisions.
6. Develop and ensure a professional, client-centered, team-based, learning environment:
- Participate in the corporate service team, project teams or committees as appropriate;
- Participate in activities of organizational development;
- Maintain and foster confidentiality in all aspects of written and verbal communication;
- Liaise and help medical leadership in credentialing of faculty and for all clinical governance issues.
7. Oversee the collective bargaining agreement process and management of the union:
- Chair/co-chair the collective bargaining agreement meetings;
- Approve and implement decisions made through the collective bargaining process.
Requirements
- A Master’s Degree in Healthcare Administration, or equivalent education in Business Administration or Finance;
- An undergraduate degree in engineering will be preferred;
- 20 years of professional experience of which at least 5 years in senior management position in healthcare institution(s). Experience in JCIA accredited hospital;
- Exemplary leadership abilities to lead, coach and mentor individuals and develop high performing teams;
- Superior interpersonal and communications skills with excellent verbal and writing skills;
- Ability to plan and execute mandate according to the strategic vision, mission and values of the institution;
- Demonstrated financial acumen with ability to manage cost and revenues;
- Demonstrated skills in planning, project managing and problem solving;
- Commitment to continued professional development and learning.
To Apply
​Application letter together with detailed Curriculum Vitae, names and contacts of three professional referees, should be sent to the Senior Manager, Talent Acquisition, Aga Khan University, via the email: [email protected]
Please note that you MUST quote the title of the position (Chief Operating Officer, AKUH, N) in the subject line.
No hard copy applications will be accepted. Only short-listed candidates will be contacted.
The Aga Khan University is an equal opportunity employer. Canvassing or direct lobbying to be recruited will construe to an automatic disqualification.
Applications should be submitted latest by February 2, 2024
