New research has found that almost half (49%) of IT teams are experiencing burnout due to war rooms made necessary by the rampant ‘blame game’ played between IT teams and external service providers .
A significant majority (91%) of organizations are still engaged in organizing war room style meetings to tackle the issues, increasing tensions, duration of incidents and the risk of talent loss due to burnout down to the last detail. to find out the bottom.
As a result of such meetings, 46% of IT staff have lost personal time on weekends and evenings, with one in five (21%) considering a job change due to excessive stress.
Jump ship to avoid the war room
The research, conducted by Dynatrace, shows that less than a third (29%) of organizations use a single, unified platform, along with the same data for both monitoring and managing digital services, leading to IT teams and third parties parties work from their own platform. own version of events when something goes wrong.
This lack of observability results in a blame game between IT teams and service providers as neither is operating on the same data, which in turn leads to war room style meetings to summarize what went wrong, who is to blame was, and what can be done to solve the problem.
Although the data is based on a small survey conducted at a cloud innovation event in Europe, the data points to a significantly larger problem within the IT industry. Rob Van Lubek, Vice President, EMEA at Dynatrace, said: “War rooms are a deeply negative approach to problem solving, and against the backdrop of ongoing skills shortages, can significantly increase the financing challenges facing many organizations .”
“What seemed like ‘business as usual’ five years ago is no longer acceptable for many IT professionals, who have reassessed their work-life balance during the move to hybrid working. The stressful environment of war rooms and the looming threat of emergency conference calls at all hours of the day can lead to a disenfranchised and disengaged workforce constantly searching for their next employer.”
