Reporting to the Manager End User Hardware, Hardware Support Specialist will support the deployment of end user hardware and related software. To ensure that all components are maintained and work reliably to meet the Bank’s needs and to promote the effective use of new and existing technology. The jobholder role is to also maintain an inventory database containing information regarding the deployed hardware as appropriate.
Key Responsibilities
- To perform deployments of new hardware in adherence to the Bank’s standards and best practice.
- Determine and enforce end user hardware specifications and configuration standards
- Receive faulty hardware from the end users, diagnose, repair and/or escalate to the vendor for repair as necessary.
- Research, testing and implementation of new hardware technology and related software as needed to enhance performance of existing equipment
- Reconcile bank’s hardware to ensure that it tallies with records held in the bank’s books.
- Ensure that the bank’s data is eradicated from hardware components that are due for disposal.
- Participate in Business Continuity Processes as per bank set guidelines and standards
The Person
For the above position, the successful applicant should have the following:
- Bachelor’s degree in IT or related sciences.
- Professional qualification in project management is an added advantage
- Professional qualification in MCSE, CompTIA A+.
- 2 years’ work experience in the same or related role, with at least:
- 2 years’ experience/Knowledge of end user hardware and related peripherals.
- 1-year experience or knowledge of mass deployment and support solutions (cloning, SCCM, patch management)
- 2 years’ experience or knowledge in Operating systems (windows, Unix)
- 1-year experience in Network Services and protocols
- 1-year experience in Internetworking Technology.
- 1-year experience in Active Directory Domain Services
- 1-year experience in Messaging and Collaboration is desired.
- 1-year experience in Database management systems is desired.
The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
To be considered your application must be received by Friday,4th October 2024.
Qualified candidates with a disability are encouraged to apply.
Only short-listed candidates will be contacted.
