Motor Assessor – (1900000Y)
Job Purpose and Key responsibilities
Job purpose
The role holder will be responsible for internal verification of assessment reports and re-inspecting motor vehicles to assess small damages. The role will report to the Claims Team Leader
Key responsibilities
- Assess the damage and liability for motor vehicle accidents
- Issuance of repair authority to motor repairers
- Preparation of motor assessment reports
- Re-inspection of vehicles
- Issuance of release letters to repairers
- Supervision of external motor assessors
- Review external assessors assessment report to save the company on repair expenditure
- Vetting of motor repairers
- Handle customer enquiries and complaints relating to motor accident repairs
- Dispose salvaged vehicles
- Undertake valuation on motor vehicles.
Knowledge, experience and qualifications required
Knowledge, experience and qualifications required
- Bachelor’s Degree/Diploma in Automotive Engineering
- Professional qualification in Insurance (ACII, FLMI or AIIK) and added advantage
- 2-4 years’ experience in motor insurance covers
- Good knowledge in motor insurance covers
- Good working knowledge in vehicle accident assessment and vehicle claims recovery
Essential Competencies
- Learning and Researching: Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making at management level; learns from successes and failures and seeks colleague and customer feedback.
- Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
- Applying Expertise and Technology: Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
- Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.
- Following Instructions and Procedures: Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
- Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; accepts diversity; display individual responsibility towards the community and the environment; models the organisational values during every day interactions.