Scania Hiring Parts Manager, Retail

Role Summary

The main responsibility of the Retail Parts Manager is to manage and develop the parts business in a cost-efficient and profitable way. To ensure a healthy stock level that meets the needs of the end customers and the workshops and contributes to a profitable business with well-defined targets. This is achieved by a high level of parts availability and part sales.

Duties & Responsibilities

Manage Parts strategy and business 

• Implement and develop the parts strategy, to maximize the profitability within the parts business

Manage Parts customer relations 

• Build and develop new and existing customer relationships, ensuring availability and prices are being met and delivered to a high level of quality

Manage Parts Operations 

• Run the Parts operation in a commercial way, fulfill both internal and external customer needs and expectations with the right parts delivered at the right time, maximizing uptime for the customer and profitability for Scania

People Management 

• Lead and give direction while developing and motivating high-performing teams ensuring their work contributes to the organizational goals

Manage Parts Operations

• Run the Parts operation in a commercial way, fulfill both internal and external customer needs and expectations with the right parts delivered at the right time, maximizing uptime for the customer and profitability for Scania

General Competencies

Business Perspective

• Using an understanding of business issues, processes & outcomes to enhance business performance.

Managing People

• Managing others to ensure their work contributes to the organizational goals. Developing individuals, building teams, resolving conflicts and applying workplace policies.

Managing Resources

• Planning, allocating and mobilizing resources (human, physical, information and financial resources) to achieve organizational goals.

Products & Services

• Maintains an up-to-date understanding of products and services necessary to perform duties and tasks. Understands Scania products and services value proposition connected to processes and business.

SHE

• Demonstrates understanding of the importance of safety and health policies, procedures and regulations. Creates and safeguards a healthy, safe and sustainable work environment for all employees.

Personal Competencies

Analytical Thinking

• Analyzing and synthesizing information to understand issues, identify options and support sound decision making.

Communication

• Listening and communicating openly, honestly and respectfully with different audiences, promoting dialogue and building consensus.

Customer Focus

• Providing service excellence to internal and/or external customers

Ensuring Accountability

• Holding yourself and others to high standards of accountability and creating an infrastructure and transparent corporate culture that supports and measures personal and organizational responsibility and accountability.

Problem-Solving

• Understands the need and the importance in finding customer solutions. Ensures that the solutions found are easy to implement, cost-effective and customer-friendly.

Result Oriented

• Demonstrates the effort, willingness and ambition to achieving results. Meets objectives and responds proactively to avoid disappointing results.

Applicable processes, standards & Guidelines

• Complying with SHE regulations
• Complying with SRS and DOS regulations
• DCS Global Standards
• Parts Process
• Workshop Process
• Sales process.
• Order to delivery process (providing parts for new vehicles)

Desirable experience & Education

• 3 to 5 years of managerial experience managing the Parts business
• Advanced Ms. Excel or Data Analytics is desirable. 
• Previous experience in the automotive industry/warehouse environment
• Previous experience in a supervisory role
• Basic IT skills

Education

• Bachelor’s Degree or Equivalent Level 6

Requisition ID :  9120

Number of Openings :  1.0

Part-time / Full-time :  Full-time

Regular / Temporary :  Permanent

Country / Region :  KE

Location(s) :  

Nairobi, KE, 00500

Required Travel :  0-25%

Workplace :  On-site

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