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SBM Bank Need Senior Manager, Human Resource Business Partner (2)

Senior Manager, Human Resource Business Partner (2)

JOB SUMMARY:

To provide a one stop HR advisory support to Business and facilitate implementation of the Human Resources Strategy, Policies and Practices.

KEY RESPONSIBILITIES:

Manpower Planning:

  • Prepare Human Resource forecasts in consultation with Business Unit Heads.
  • Facilitate the career and succession plans for own business area.
  • Support the development of talent management within the Business Unit by enabling the Business Unit to attract, retain and motivate talent.
  • Advise Business Units on the Exit trends and propose measures for talent retention.

Resourcing (Recruitment, Selection and Placement):

  • Identify the best source of candidates and tap into the market by undertaking strategic resourcing initiatives such as Head Hunting, Market intelligence, Talent acquisition.
  • Undertake interviews for short listed candidates and ensure a fair assessment process has been followed.
  • Train and support line managers on the recruitment process.
  • Ensure proper employee onboarding of new staff is carried out i.e. First day induction: HR policy, Medical and insurance.
  • Ensure that all staff have a signed off job descriptions
  • Monitor each recruitment process end to end to address any issues emerging without delay and in consultation with the recruitment manager.
  • Ensure timely running of amendments/contract extension letters and are made as per required approval.

Organizational Development and Change Management:

  • Drive organization implementation/change initiatives in line with business unit strategies i.e. Review and implement fit for purpose structures, benchmarking analyses, ensure targets are reviewed to reflect the changes.
  • Facilitate the preparation of job descriptions for new roles, ensure that the job roles are well-defined, and organizational structures are in place & constantly updated.
  • Communication and management of the Bank’s change initiatives as “change catalysts” within the business unit (champion compliance in line with change management framework and processes).
  • Support the Director of HR in inculcating a shared mindset and foster employee loyalty to the Bank’s values.

Learning & Resource Development/Management:

  • Support in establishing the skill gap within Business units and facilitate Training Needs Analysis.
  • Co-ordination & facilitate the delivery of training programs.
  • Monitor and implement capacity building initiatives by adhering to the 70:20:10 training model.

Performance & Talent Management:

  • Oversee roll out and cascade of the Bank’s performance management framework in the Business Unit.
  • Coordinating the entire process of performance appraisals, ensuring timely submission of reports and their analysis.
  • Advise the appraisee and appraiser where need arises and addressing the issues raised in the appraisal reports.
  • Co-ordinate with Business Unit Heads in ensuring that staff appreciates the linkage of performance to reward.
  • Ensure talent management policies and initiatives are being driven objectively
  • Maintain a data base of talent- both internal and external for focus areas based on market dynamics of supply and demand.

HR Branding & Culture:

  • Visit Divisions/departments/Branches to support and advise on Human Resources challenges and issues facing the business units (HR Engagements).
  • In liaison with Divisional/departmental/Branch/Unit heads, ensure that leave plans are in place and that Leave Liability is managed.
  • Champion the values of the bank and its culture.
  • Attend management committee meetings (MANCO) meetings of allocated divisions and offer expert HR advice on people matters.
  • Liaise with departmental and division heads to ensure that new staff are allocated mentors and review periodic mentoring reports on the staff.

Customer service:

  • Act as the single point of contact and ensure that all attending queries and complaints are attended through timely feedback to all the stakeholders
  • Prompt service performed right the first time and prompt query/complaint resolution.
  • Service Focus – Seeks to understand customer expectations and requirements and uses available resources, policies, and opportunities in their best interest without compromising the Bank’s values.

Employee Relations:

Work closely with the Employee Relations centre of excellence in:

  • Championing and enforcing labour laws as constituted within the country and the Bank’s Policies.
  • Interpretation of the policies and procedures and assess compliance by all employees within the business unit. (Advise managers and employees on disciplinary issues and procedures).
  • Enhance two-way communication within the business unit by ensuring that employees and other stakeholders are informed on what is happening, why it is happening and how it affects them.
  • Champion employee wellness programs.

KEY RELATIONSHIPS:

Direct Reports to this Position

  • None

Customers of this Position

  • External clients
  • EXCO and HODs
  • All Departments in the Bank

KEY COMPETENCIES AND EXPERIENCE:

Knowledge: Skills and Experience required for this Role

  • Bachelor’s degree in business management / administration with a bias in Humanities & Human Resource.
  • Human Resource Management professional qualification (A must have).
  • Post-graduate degree in business related course is an added advantage.
  • At least 8 years of HR generalist work experience.
  • Experience in working in the financial sector is preferred.

Competencies required for this Role

  • Excellent interpersonal and relationship management skills.
  • Good organizational and administrative skills.
  • Prioritization and Time Management – ability to prioritise and manage time efficiently and maintain a structured approach under pressure and high volumes
  • Resilience and Drive – Maintaining performance standards when difficult situations arise.
  • Ability to listen, probe effectively and convey information clearly to the customer.
  • Diplomatic and tolerant in relaying and receiving information.
  • Customer service orientated.
  • Methodical, detail-conscious, organized and assertive.
  • Manpower planning and forecasting skills.
  • Organization development and change management.
  • Business acumen skills.

Location

Head Office

Expiry Date

05 Nov 2024

Apply now

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