Sure, Samsung recently unveiled two new foldable phones at its Galaxy Unpacked event on July 10, 2024, but the tech giant also shared news of a partnership that should make it easier to repair a wide range of Galaxy smartphones.
The new partnership with AT&T will allow customers of the carrier to get same-day repairs at nearly 700 locations across the United States. That includes select Samsung locations, such as the 837 flagship store in NYC, and select uBreakiFix by Assurion locations.
This is a push on Samsung’s “Same Unit Repair” option, meaning the device you walked in will be repaired instead of exchanged for a different device, and in some cases it’s even a same-day repair. As you might suspect, there are a few requirements you’ll need to meet in order to qualify: your device must be on AT&T with an active account, and the device must be within Samsung’s standard limited warranty.
Samsung also notes that these walk-in, same-day repairs are generally available for more modern devices classified as the Galaxy S21 or newer, and appointments must be completed by 3 p.m. The benefit of this is that a same-day repair can easily be scheduled through AT&T.
Another advantage is that the repair is for your current device and you are not exchanging it for another one. So you probably do not need to back up your data and can continue with your repair immediately.
This new repair option for Samsung Galaxy owners joins other authorized repair options, including sending the device in. This is obviously a win for AT&T customers, as Verizon or T-Mobile customers don’t yet have this access or option.
It will be interesting to see if Samsung is interested in working with other carriers. We have reached out to them to find out more.
This new repair option comes after Samsung and Best Buy ended their partnership, which allowed GeekSquad to perform authorized in-store repairs. So if those affected customers are with AT&T, they can unlock a similar repair experience. It also comes after Samsung and iFixIt parted ways for self-service repairs.
But if you have a Samsung Galaxy phone with AT&T, your mobile carrier can now help you find a repair center that can fix your device the same day, getting you back up and running.