In 2020, the supermarket established a Lavington branch under the name “Quickmart: Fresh and Easy”.
Leading retail chain Quickmart celebrated its 18-year anniversary, the company said in a press release on Friday.
Chief Marketing Officer Betty Wamaitha said that their biggest milestone is becoming the second largest retailer. She added that being an opportunity for employment for Kenyans is also an achievement that they have realized.
Wamaitha stated that their customer service has improved over the years, and they are incorporating training to achieve the same.
“Customer is king and customer services are the heart of everything that we do. So we train our staff continuously to provide exceptional customer service in our store,” she said.
Quickmart celebrates its 18th anniversary on August 23, 2024. /HANDOUT
They have also partnered with Glovo and Uber Eats to serve their customers more conveniently.
She also noted that they have 26 stores that run around the clock, ensuring that customers can grab a quick meal or quick shopping anytime around them.
The supermarket that was first established in 2006 in Nakuru, is also veering towards the e-commerce space. Wamaitha revealed that they are launching the e-commerce mobile platform, Q-Soko soon.
As part of the celebrations, the company honoured its longest-serving staff with accolades.
Quickmart also celebrates Kilimo Shuleni, a corporate social responsibility project that was onboarded to a school in Kajiado.
“We have set up a school farm, 5 acres and we have taught the community how to farm. We did our first harvest. For us it’s about sustainable community engagement,” Wamaitha said.
She said they plan to expand the project to other schools that face the challenge of drought.
In 2020, the supermarket established a Lavington branch under the name “Quickmart: Fresh and Easy”.
It merged with Tumaini supermarket and established more branches in major towns like Kisumu, Kakamega, Nairobi, and Nakuru.
The retail chain ranks second in the country with over 7,300 human capital and over 60 stores.
Under its Fresh and Easy logo, Quickmart promotes at least 14,000 farmers in the country by purchasing fresh farm produce.
