ADMISSIONS ASSOCIATE (Job Ref: ZU/10/Adv/06/2023)
The objective of this position is to provide world-class customer service, delivering quality at all times and ensuring total Customer Delight. To always deliver service in the true spirit of our values – Responsive, efficiency, accessibility, Reliability, integrity, and caring.
Duties and Responsibilities
Reporting to the Lead Admission Officer,, the position holder will be responsible for the following, amongst others:
- Answer incoming phone calls on designated lines
- Respond to customers’ emails.
- Manage and resolve customer complaints on call.
- Document all calls information according to standard operating procedures
- Identify and escalate issues to supervisors when the need arises
- Compiling reports on overall customer satisfaction
- Keeping records of customer interactions.
- Keep an up to date report of all enquiries and follow up status
- Filling of application forms
- Processing of admitted forms
- Preparation of admission letters and dispatch to applicants
- Follow up for admissions and reporting
- Providing correct information to clients and other stakeholders.
- Managing incoming calls and outgoing calls
- Participating in ensuring student retention.
- Contributing to team effort by accomplishing related results as needed
Qualification Requirements
- Bachelor’s Degree in Communication, Public Relations, Business or Marketing
- At least 1-year relevant experience in Customer Service.
- A motivated self-starter
- Extra Miler and a Problem solver.
- Advanced skills in MS Office (Excel, PowerPoint) and the internet.
- Problem-solving skills.
- Excellent communication skills including fluency in written and spoken English
- Ability to adhere to deadlines
- Passion for quality, keen and self-driven
- Good analytical and reporting skills
- Good understanding of University procedures and standards
- Understanding of University QMS procedures and standards.
Interested candidates should send their applications to [email protected] quoting the job reference number (Job Ref: ZU/10/Adv/06/2023) on the subject line and not later than 29th July 2023.
Kindly note that only shortlisted candidates will be contacted.
Note: We do not ask for money in any step of the hiring process and all meetings in regards to this recruitment will be held at our offices: Beware of fraudsters.
