Information Management Assistant – USEFMs Only
The work schedule for this position is Full Time (40 hours per week) Start date: Candidate must be able to begin working within a reasonable period of time (4 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.
Salary:(USD) $0/Per Year
Series/Grade:FP – 1805 – 7
Agency:Embassy Nairobi
Position Info:
Location:Nairobi, KE
Close Date:
(MM/DD/YYYY)08/29/2024
Duties
BASIC FUNCTION OF POSITION
The incumbent serves as an Information Management Assistant (IMA) assigned to support the classified and unclassified computer networks and messaging systems as needed. The IMA also assists with telephone and radio management, circuit and network management, and network management, emergency communication testing and maintenance, property management, user training, and direct customer support. The IMA reports to an assigned Direct Hire Information Management Specialist. Requires a Top Secret Security Clearance.
MAJOR DUTIES AND RESPONSIBILITIES
70% of Time
Provides Tier I and II support for OpenNet and ClassNet users as assigned. Provides application support including for the State Archiving and Message Retrieval Toolset (SMART). Assists with network operations and management, circuit management and troubleshooting, desktop and peripheral troubleshooting and support, C-PKI card management, account management, backup and recovery management, help-desk support, deployment of new computers and peripherals, and all components of IT assurance and security management. The IMA is required to serve on the IRM Duty Roster, meaning that the incumbent will be on-call to provide emergency after hours support and assistance on a rotational basis. The IMA will follow the IRM duty SOPs and will come in as needed to troubleshoot critical problems, retrieve high-precedence telegrams, and to provide other assistance as directed.
10% OF TIME
Provides support for mobile device management and troubleshooting. Assists with managing and maintaining inventory controls as needed. Works with ISC team to ensure that devices are updated and capable to meet user needs.
10% OF TIME
Provides assistance with managing and maintaining the telephone and radio programs as needed. Ensures that user requests are answered and that services are functioning. Assists with managing and maintaining inventory controls as needed. Escorts outside technicians into the demarcation point or telephone frame room as needed.
10% OF TIME
Administers and maintains IT inventory and ITCOM inventory. Ensures proper receiving, transferring and disposal procedures are followed. Assists the primary inventory clerk with annual inventory requirements. Contributes to office knowledgebase and performs other duties as assigned.
Note: This position description in no way states or implies that these are the only duties to be performed by incumbent. Incumbent will be required to perform other duties as assigned by the supervisor.
Qualifications and Evaluations
Requirements:
EXPERIENCE:
Two years of office management or technical experience is required. Work related experience should demonstrate a high level of organizational skills, ability to adhere to regulations, aptitude for paying attention to detail, and use of IT software and equipment.
Education Requirements:
- High School diploma is required.
Evaluations:
LANGUAGE:
Level IV (Fluent) speaking/reading/writing of English is required. (This may be tested)
SKILLS AND ABILITIES:
Must have an excellent working knowledge of Department of State customer service principles and the ability to manage ISC computer systems without long-term assistance. The ability to work both independently and in a team environment, responds to requests in a timely fashion, and resourceful in finding solutions to problems. Must be able to work effectively in the IT environment, maintain constructive communication when addressing customer requests, and closing out tasks. Must be able to coherently document problems, remedies, and write procedures that will be utilized by colleagues. Position requires a Top Secret clearance.
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.Qualifications:
All applicants under consideration will be required to pass security certifications.
Benefits and Other Info
Benefits:Agency Benefits:
For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.Other Information:
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
- AEFM / USEFM who is a preference-eligible U.S. Veteran*
- AEFM / USEFM
- FS on LWOP and CS with reemployment rights **
* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.
** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.
THE FOLLOWING APPLY TO EFMs, USEFMs, and AEFMs ONLY:
- Current employees who used a hiring preference to gain employment who are within their first 90 calendar days of employment are not eligible to apply.
- Candidates with a hiring preference who have already accepted a conditional offer of employment may NOT be extended a second conditional offer of employment unless and until they withdraw their candidacy for the first position in writing.
- The following may also be considered when determining successful candidacy: nepotism, conflicts of interest, budget, etc.
NOTE : CANDIDATES WITH VETERAN PREFERENCE WHO WISH TO INVOKE PREFERENCE FOR THIS POSITION MUST INFORM HR VIA WRITING – NairobiHRAmericanServices@gov.
How to Apply
How to Apply:
All candidates must be able to obtain and hold a Top Secret clearance.
Interested candidates for this position must submit their application to the following link for consideration https://ke.usembassy.gov/jobs/ Click ERA site under Job Openings.Required Documents:
In order to qualify based on education, you MUST submit the requested diploma and / or transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.
- Copy of Orders/Assignment Notification (or equivalent)
- Passport copy
- High School diploma
- DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
- SF-50 (if applicable)
Next Steps:
Applicants selected for an interview will be contacted via email.
For further information – the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.
Thank you for your application and your interest in working at the U.S. Mission in Nairobi, Kenya.
