JOB SUMMARY
Reporting to the Chief Admissions Officer, the successful candidate will be responsible for maintaining the image of the university as per the vision by attending to the clients/visitors with respect and integrity and operating the computer-based switchboard in re-routing calls efficiently.
Key Responsibilities
- Operate the ISDX computer-based console switchboard to ensure that incoming and outgoing calls are dealt with courteously and efficiently.
- Receive visitors to the campus and direct them to destined offices and inform them of activities in the university;
- Responding to in-person and telephone inquiries from potential students about the programs offered;
- Participate in marketing activities as part of student recruitment;
- Identify and report telephone service complaints and problems;
- Process Admissions Application Forms for Data Entry.
- Maintain and update the University Telephone Directory.
- To ensure that the main university reception and waiting areas are clean, tidy, safe and professional looking at all times.
- Perform any other duties as may be assigned from time to time.
Educational Qualifications and Professional Experience
- KCSE Certificate: Grade C – (minus);
- Occupational Certificate in Telephone Operations / PABX ;
- Diploma in Front Office Operation / Customer Care / Public Relations / Communication / Hospitality Management from an accredited institution;
- At least 2 years’ experience in a similar capacity;
Personal Attributes & Competencies
- Shown merit and ability as reflected in work performance and results.
- Confidentiality and Integrity;
- Proficiency in Computer Applications;
- Team player with excellent interpersonal skills;
- Relationship Builder & Effective Negotiator;
- Good Communication Skills;
- Self-Motivated;
- Attention to Detail;
- Adaptability and Reliability
If you have the requisite qualifications and experience and desire to work as a team member in a modern, progressive, international, and multicultural institution where you can make a difference, please apply indicating in the subject line of the email address the position you are applying for. Interested applicants must provide a cover letter and a current CV, certified copies of educational certificates and transcripts, names and addresses of three referees, current salary and benefits, telephone and e-mail contacts by 5.00pm, Friday, January 26, 2024 to:
Director Administration,
United States International University – Africa,
P. O. Box 14634-00800, Nairobi, Kenya
Email: [email protected]
USIU-Africa is an equal opportunity employer
