Visa Assistant (Immigrant)
Duties
The Immigrant Visa (IV) Assistant is responsible for all aspects of processing immigrant visas. This includes in-person intake and customer service to immigrant visa applicants, as well US citizen and foreign clients; collects applicant and petitioner documentation and prepares cases for officers to conduct interview and adjudication; administer the online IV appointment system, communicate with applicants, petitioners, and legal representatives on immigrant visa related issues; data entry into the computerized consular systems; performs quality assurance and printing of authorized visas; flags suspect documents or other fraud indicators for the Consular Officer and Fraud Prevention Unit staff, as appropriate; and maintains physical and electronic records, including sensitive PII, in accordance with Department’s Disposition schedule and Consular Records policies. The job holder is fully cross trained to function in any role as required by visa demand and scheduling.
Qualifications and Evaluations
Requirements:
EXPERIENCE:
Minimum two years of experience involving the application of regulations and law, extensive public contact, customer service, and/or problem-solving experience is required.
JOB KNOWLEDGE:
Good understanding of local governmental organizations, immigration law and practices, and cultural and social practices.
Skills and Abilities
Intermediate knowledge of MS Word, and Outlook and basic knowledge of MS Excel and Power Point are required. Must be able to perform work with accuracy at a quick, rapid pace. Must be able to deal effectively with the public, exercising tact, and be able to work under continuous pressure and time constraints.
Must demonstrate attention to detail, ability to work effectively as a member of a team as well as independently with minimal supervision, and strong interpersonal skills. Must have good skills for drafting written correspondence in both English and local language. Must be able to apply good judgment in evaluating evidence, protecting sensitive information, and applying regulations correctly.
Education Requirements:
Completion of two years of college or university studies is required.
Evaluations:
LANGUAGE:
Level 4 proficiency in English (Fluent, Reading/Speaking/Writing) is required; (This maybe tested) Level 4 proficiency in one of the languages including Kiswahili, Somali, French and/or Kirundi (Fluent, Reading/Speaking/Writing) also required.
Qualifications:
All applicants under consideration will be required to pass medical and security certifications.
Location : Nairobi
Closing Date : 01/29/2024
Visa Assistant (Non-immigrant)
Duties
The Nonimmigrant Visa (NIV) Assistant performs a wide range of consular duties associated with delivering nonimmigrant visa (NIV) services, in accordance with the NIV unit’s standard operating procedures and established visa processing guidelines. Incumbent performs data-entry, document review, correspondence, passport manifesting, visa printing, and other general office work. Customer service focus is essential in a visa unit that addresses applicants in person daily.
The position requires a high-level of attention to detail to spot trends or potential issues and escalate those as necessary. The job holder is fully cross trained to function in any role as required by visa demand and scheduling.
Qualifications and Evaluations
Requirements:
EXPERIENCE:
Minimum two years of experience involving the application of regulations and law, extensive public contact, customer service, or problem-solving experience is required.
JOB KNOWLEDGE:
Good understanding of local governmental organizations, immigration law and practices, and cultural and social practices.
Skills and Abilities
Intermediate knowledge of Microsoft Word and Outlook, and basic knowledge of Microsoft Excel and Power Point is required. Must be able to perform work with accuracy at a quick, rapid pace. Must be able to deal effectively with the public, exercising tact, and be able to work under continuous pressure and time constraints.
Must demonstrate attention to detail, ability to work effectively as a member of a team as well as independently with minimal supervision, and strong interpersonal skills. Must have good skills for drafting written correspondence in both English and local language. Must be able to apply good judgment in evaluating evidence and to apply regulations correctly.
Education Requirements:
- Completion of Secondary School is required.
- Two years of college or university studies is required.
Evaluations:
LANGUAGE:
English Level IV (Fluent, Speaking/Reading/Writing) is required. (This may be tested).
Kiswahili Level III (Good working knowledge, Speaking/Reading/Writing) is required.
Qualifications:
All applicants under consideration will be required to pass medical and security certifications.
Location : Nairobi
Closing Date : 01/29/2024
How to Apply:
All candidates must be able to obtain and hold a Local Police Clearance Certificate.
To apply for this position click the “Submit Application” button. For more information on how to apply visit the Mission internet site.
Required Documents:
In order to qualify based on education, you MUST submit the requested diploma and / or transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.
- Copy of Orders/Assignment Notification (or equivalent)
- Residency and/or Work Permit
- DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
- SF-50 (if applicable)
- A high school certificate
- Two years of college studies (certificate)
- Curriculum – Vitae (cv)
- Work Permit (Non-Kenyans)
Next Steps:
Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.
For further information – the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.
Thank you for your application and your interest in working at the U.S. Mission in Nairobi Kenya.
