Tuesday, March 5, 2024
HomeJobsTele Sales Agent Wanted At HFC Group

Tele Sales Agent Wanted At HFC Group

HFC Limited, the banking and property finance subsidiary of HF Group has an exciting opportunity in our Retail Division. We are seeking a talented, dynamic, self-driven and results oriented individual who is committed to performance, excellence and participating in our growth strategy.

  • Primarily focus on clients by engaging them, uncovering their needs, and providing them with appropriate solutions from the entire client base assigned
  • Responsible for driving profitable revenue and volume growth by maximizing every customer engagement to prevent attrition and increase the percentage of active customers
  • Direct and educate clients to use self-service channels, digital solutions, mobile banking and online banking

Principle Accountabilities

1. Sales

  • Ensure that a reactive and proactive approach is taken to prevent customer attrition
  • Understand the needs of customers by actively providing quality sales service
  • Proactively explain the respective banking products that fit the client’s needs, e.g. type of account and its features, products offered, and charges payable.
  • Mobilize deposits and cross-sell other bank products.
  • Provide feedback on assigned leads and take note of customer complaints or compliments
READ ALSO  Kilimall Hiring Supplier Development Officer

2. Service

  • Ensure an excellent customer experience during telephone conversations as well as when offering any other service
  • Maintain a high level of professionalism in all telephone conversations, both inbound and outbound
  • Address any issues or concerns that the customer may raise
  • Manage post-sale relationships

3. Controls

  • Ensure customer due diligence is applied when selling products
  • Reporting of suspicious transactions or activities
  •  Ensure sales processes are followed to avoid miss-selling
  • Ensure proper time and resource management.
  • Using the working tools availed for the intended purpose. This will include core banking systems; Profits, i-Apply, or any other system availed in the course of day to day duties.
READ ALSO  Spoton Hiring Sales Agent

Key Competencies and Skills

  • Excellent communication, influencing and negotiating skills
  • Good organization and administrative skills
  • High integrity
  • A strong team player
  • Ability to perform with minimal supervision
  • Ability to adopt a flexible approach to meet targets and the needs of the business

Minimum Qualifications, Knowledge and Experience

Academic Qualifications

  • Degree in Business Administration, Marketing or a related field
  • A competent user of the Internet, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, and Microsoft Excel.

Experience

  • At least 1 years experience working as a Marketer/Sales Executive
  • Experience in using customer relationship management tools

Deadline: 2023-09-10

Apply

RELATED ARTICLES
- Advertisment -

Most Popular

- Advertisment -
- Advertisment -