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Tele Sales Agent Wanted At HFC Group

HFC Limited, the banking and property finance subsidiary of HF Group has an exciting opportunity in our Retail Division. We are seeking a talented, dynamic, self-driven and results oriented individual who is committed to performance, excellence and participating in our growth strategy.

  • Primarily focus on clients by engaging them, uncovering their needs, and providing them with appropriate solutions from the entire client base assigned
  • Responsible for driving profitable revenue and volume growth by maximizing every customer engagement to prevent attrition and increase the percentage of active customers
  • Direct and educate clients to use self-service channels, digital solutions, mobile banking and online banking

Principle Accountabilities

1. Sales

  • Ensure that a reactive and proactive approach is taken to prevent customer attrition
  • Understand the needs of customers by actively providing quality sales service
  • Proactively explain the respective banking products that fit the client’s needs, e.g. type of account and its features, products offered, and charges payable.
  • Mobilize deposits and cross-sell other bank products.
  • Provide feedback on assigned leads and take note of customer complaints or compliments
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2. Service

  • Ensure an excellent customer experience during telephone conversations as well as when offering any other service
  • Maintain a high level of professionalism in all telephone conversations, both inbound and outbound
  • Address any issues or concerns that the customer may raise
  • Manage post-sale relationships

3. Controls

  • Ensure customer due diligence is applied when selling products
  • Reporting of suspicious transactions or activities
  •  Ensure sales processes are followed to avoid miss-selling
  • Ensure proper time and resource management.
  • Using the working tools availed for the intended purpose. This will include core banking systems; Profits, i-Apply, or any other system availed in the course of day to day duties.
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Key Competencies and Skills

  • Excellent communication, influencing and negotiating skills
  • Good organization and administrative skills
  • High integrity
  • A strong team player
  • Ability to perform with minimal supervision
  • Ability to adopt a flexible approach to meet targets and the needs of the business

Minimum Qualifications, Knowledge and Experience

Academic Qualifications

  • Degree in Business Administration, Marketing or a related field
  • A competent user of the Internet, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, and Microsoft Excel.


  • At least 1 years experience working as a Marketer/Sales Executive
  • Experience in using customer relationship management tools

Deadline: 2023-09-10


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