Technical University Of Mombasa Hiring Customer Service Assistant – Grade 4 Salary Range KES 25,633 to KES 34,605

JOB DESCRIPTION

Reporting To:  Senior Corporate Communications Officer

Professional Requirements

1. Must possess a Certificate of Secondary Education.
2. Must possess Certificate in Front Office
3. Possession of Sign Language Certificate will be an added advantage
4. Must provide evidence of computer literacy

Duties and Responsibilities

1. Making and receiving phone calls on behalf of University
2. Directing phone calls to the appropriate destinations
3. Reporting any switchboard and telephone extensions faults to the concerned office
4. Receiving & directing visitors to their desired destinations
5. Answering customers’ enquiries
6. Manning visitors’ book
7. Recording all customer complaints and forward term to the appropriate office
8. Intercom voicing
9. Perform any other duties and responsibilities as may be assigned from time to time

REMUNERATION

The following Public University Salaries and House Allowance Structures shall apply:

JOB DETAILS

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