Job Description

The Systems Administrator will have the following responsibilities:

1.    System Support:

• Ensure that the CBS is operating with maximum efficiency by daily monitoring of the servers, database and the Orbit-R application.
• Ensure smooth integration of systems at all times
• Ensure that normalcy is regained within the shortest time possible in case of a downtime
• Assist the branch to run its end-of-day procedures and analyse errors arising from the process
• Run and monitor daily data backup processes
• Monitor the DR Servers and ensure log files are being copied and applied as expected
• Perform root-cause analysis for recurring incidents, formalize test plans and implement troubleshooting procedures for the ERP system and other business applications
• Manage the hardware, software, network and security for business-critical servers with full backup and disaster recovery
• Resolve user service requests lodged via the helpdesk
• Manage user access management in various systems
• Monitor server performance and management
• Generate and extract management reports
• Conduct end-user training for new staff on the usage of the various systems

2.    Internal Process Automation:

• Establish networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards
• Risk identification and coming up with mitigations around the system
• Facilitate set up and roll out of Daraja Virtual Accounts & Daraja Mobile Loans
• Manage partner integrations
• Cost management – plan and control the allocated budget
• Conduct utility payment on channels, Clearing System/ Agency System

3.    Network Maintenance:

• Design and enforce network systems policies and procedures
• Ensure that the LAN is up and working at an efficient speed
• Ensure all users’ workstations are having a healthy network connection
• Ensure that the internet is up and efficient
• Report incidents that are beyond the Daraja I.T Department to the ISP and follow up to have downtimes restored within the shortest time possible

4.    Digital Channels Revenue Generation:

• Recommend and motivate new services based on market trends, customer needs and the Company’s strategy
• Drive adoption and growth of Alternative Business Channels at Daraja Bank by leveraging on existing technologies and adopting new innovative ones in order to drive Non-Funded Income as a major income generator for the Bank
• Facilitate product development along the ABC module

5.    Customer Perspective:

• Ensure fast turnaround time on customer service delivery on all IT-related platforms
• Act as custodian of service-level agreements with suppliers

6.    Reports:

Generate the following reports on a daily basis:

• System Uptime – Network, Core banking & Mobile Banking
• Intrusion reports – Network
• Replication DR-DC- Status

Skills and Experience 

The Systems Administrator should fulfil the following requirements:
•    Degree in Information Technology, Computer Science or a related field
•    Minimum of 3 years experience in a similar role
•    Certification in core areas of networking, cabling and database management
•    Knowledge of managing Linux and Windows systems in a business environment
•    Experience in hosting environments involving multiple virtual hosts based on different virtualization technologies
•    Experienced in ERP software, Microsoft back office and office automation products

Work Status

• Valid work authorization for Kenya

Job Overview

• Career Level
  • Lead
• Industry
  • Financial Services
• Experience
  • 3-5 Years
• Qualification
  • Bachelor Degree

Apply