Job Description – Head of Employee Banking (2300019161)
Head of Employee Banking – (2300019161)
Job: Retail Banking
Primary Location: Africa & Middle East-Kenya-Nairobi
Schedule: Full-time
Employee Status: Permanent
Posting Date: 25/Oct/2023, 4:05:45 PM
Unposting Date: 02/Nov/2023, 2:59:00 AM
JOB SUMMARY
Lead Employee Banking (EB) by partnering with Corporate, Commercial & Institutional Banking (CCIB), Business Banking (BB) (incl. Medium Enterprises (ME)) to originate global, regional and multi-market Employee Banking deals.
Lead Employee Banking by working closely with region and country team to originate sales volume for Employee Banking deals.
Develop and deliver Employee Banking proposition across Standard Chartered Bank Kenya (SCB) with specific focus on CCIB, Business Banking (incl. ME) customers.
Drive implementation of Digital Agenda of the strategy.
Curate attractive and differentiated Personal and Affluent Employee Banking proposition for both onboarding, retention, cross-sell and cross segment upgrade.
Deliver on the EB strategic pillars to support accelerated growth through:
doubling impact from focus companies
leverage on CCIB to drive scale
company management to drive penetration, risk management and address service issues
Drive company activations working with branches to create opportunities.
Drive 100% productivity within the RMs.
RESPONSIBILITIES
Strategy
Partner with CCIB, Business Banking (incl. ME), Segment & Product, Digital, Distribution and second line to deliver the following:
Differentiated EB proposition for corporates and their employees
End to end digital model for Employee Banking origination and on-going client management
Support the Head of Personal Banking in building a concrete business strategy for Employee Banking.
Responsible for the overall EB sales kit and proposition.
Business
To build a specific focus on originating CCIB, Business Banking (incl. ME) with first of its kind deals.
Partner with CCIB, Business banking to tap into regional/global deals to deliver acquisition targets.
In collaboration with Segment & Product and Distribution, develop the end-to-end operating model for delivery of Employee Banking proposition.
Ensure on-going performance review to enhance and expand proposition and products for Employee Banking.
Develop and roll-out country pitch book for CCIB and Business Banking’s inclusion in the sales pitch and RFP process for new corporate or existing corporate accounts.
Collaborate with Group Account Managers and operate externally across the organisational fabric of senior customer organisation.
Processes
In collaboration with Segment & Product, Distribution, COO’s office and second line to develop risk and process framework.
In collaboration with Finance, Product and Segment to finalise MI and Performance Management roadmap and requirements.
Ensure adherence to the relevant policies.
People & Talent
Lead through example, adopt and practice appropriate culture and values. Set appropriate tone and expectations and work in collaboration with risk and control partners.
Ability to work in a multi-cultural environment.
Share best practices and lessons learnt across teams.
Risk Management
Ensure a full understanding of the risk and control environment in area of responsibility with particular emphasis on end-to-end risk management controls for Employee Banking customers.
Governance
Ensure end to end process of Employee Banking are appropriately designed and in line with the ERMF guidelines.
Ensure adherence to relevant PPG guidelines and requirements.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Employee Banking team to achieve the outcomes set out in the Bank’s Conduct Principles. Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
CCIB, BB, ME coverage team
Regional and country Employee Banking and Client Acquisition teams
Product and Segment teams
Regional and Country CPBB Heads
CPBB MT members
CFCC
Operational Risk
Other Responsibilities
Embed Here for Good and the Group’s brand and values in the business.
Perform other responsibilities assigned under Group, Region, Country, Business or Functional policies and procedures.
Work effectively across SCB, using values behaviours to drive overall business growth
Qualification
Tertiary or Professional Education/Qualification
15+ years of multi-national experience in banking/financial services
10+ years of driving sales management within the retail sector
At least 5 years’ managerial experience in the Banking Industry.
Our Ideal Candidate
Deep understanding of Employee Banking business and products
Experience in Sales or Relationship management.
In-depth knowledge of Retail Clients products, services and delivery channels
Thorough understanding of the market and its dynamics
Strong analytical and problem-solving skills
Proven ability to effectively collaborate with a wide range of stakeholders
Proactive and positive with the ability to use independent judgement and make sound decisions
Good presentation, time management, negotiation and influencing skills
Focused, organised, tenacious and willing to challenge when required
Excellent written & oral communication skills
Role Specific Technical Competencies
Project Management skills
About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
