Job Overview
Business Segment: Insurance & Asset Management
Location: KE, undefined, Nairobi, undefined
Job Type: Full-time
Job ID: 80353531
Date Posted: 6/14/2024
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Job Description
To act as the subject matter expert on the entire range of Insurance Product types and provide a professional level of service across the Insurance multidisciplinary through various communication channels to SB customers, SBIB Provincial Offices, SBSA Branches, Underwriters & Brokers.
To provide specialist advice and knowledge on all 6 Insurance Products to customers and other stakeholders in order to deliver exceptional customer service, maximise profits and enhance the reputation of the Bank.
Qualifications
Minimum Qualifications
Type of Qualification: Degree
Field of Study: Commerce, Economics, Actuarial Science, Mathematics, Statistics, Law, Marketing. Must also posses professional qualifications in insurance
Experience Required
Insurance Legacy & Enablement
Insurance
5-7 years
The role requires an individual with minimum of 8 years insurance industry experience. Minimum of 6 years contact centre/telephone experience would be required as a minimum. Insurance product knowledge and proficiencey of all 6 Insurance Products for an Insurance Consultant Level 3.
Additional Information
Behavioral Competencies:
- Articulating Information
- Checking Details
- Developing Expertise
- Following Procedures
- Interacting with People
Technical Competencies:
- Client Knowledge
- Client Retention
- Client Servicing
- Client Value Propositions
- Insurance Principles
- Insurance Products & Services
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]