Siginon Group Hiring Operations Manager

Reporting to the Chief Operating Officer, the job holder will be responsible for leading the Siginon Global Logistics team in Nairobi to ensure customers satisfaction, grow revenue through creation of new business, maintaining existing business relationships as well as overseeing smooth imports, exports, transport and warehousing operations.

RESPONSIBILITIES:

• Lead the Global Logistics Nairobi Team, set goals and monitor the performance of the department and take full responsibility for the achievement of individual key performance indicators. Complete the balanced scorecard for the entire team within the prescribed company performance calendar, including assessment and recording of the same.
• Act as the logistics facilitator to ensure that all elements of the domestic and international distribution process are coordinated to meet customer requirements in a timely manner and provide high-quality customer service.
• In charge of the P&L of Global Logistics Nairobi and managing the existing customer relationships, including transportation requests, imports and exports documentation, invoicing, and debt collection, claims management, input for reporting, contract renewal, related negotiations, and all other aspects.

• Identify opportunities to grow the business by bringing sales of all products such as warehousing, air freight, sea freight, and road transportation.
• Source and maintain good relationships with subcontracted transporters for inbound and outbound shipments from Nairobi.
• Manage bond cancellation and retirement for all shipments executed within Nairobi.
• Translate customer requirements into internal action, i.e. planning and managing imports and export procedures, ensuring storage needs are well addressed and managing loading and offloading schedules. 
• Keep abreast of industry activities and recommend any necessary action to grow potential business.
• Proactively identify and address issues arising in the area of business and find creative solutions in a timely manner.
• Manage the operational relationship with the client and alert them in case of any operational challenges.
• Monitor files processing and ensure Standard Operating Procedures and company regulations are adhered to at every step of the business process.
• Ensure that operations are performed in respect to the gross margin and disbursements anticipated when quotations have been issued.  Ensure adherence to accuracy of all records that are kept by the Global Logistics Team Nairobi.

• Build relationships at all levels and represent the company in professional manner including making presentations to prospective clients.
• Manage various administrative aspects including expenses and reporting in accordance with the department’s budget. 
• Perform regular visits to qualified prospects and customers in accordance with management directives to drive the business and grow the company’s revenue, market share and profitability.
• Conduct quarterly business reviews with clients as per the departments overall strategic plan on engagement with stakeholders.
• Submit reports in an accurate and timely manner and alert management in case of significant issues impacting the operations.
• Prepare the Department’s Monthly Performance Report.

Education, Professional Qualifications & Work experience

• Bachelor’s degree in a business-related field.
• Diploma in Clearing and Forwarding.
• At least 5 – 8 years’ work experience in logistics, warehousing or freight forwarding.
• Expert knowledge of national and international import/export legislation
• Have a strong business development background.

Skills & Competencies

• Excellent Planning & Organizing/Work Management Skills.
• Excellent communication and interpersonal skills. 
• Excellent Teamwork/Collaboration ability.
• Customer & Quality Focus.
• High level of integrity.

If you believe your experience, competencies and qualifications match the job and role specifications described. send your application and detailed CV indicating your current and expected salary to [email protected].                  Kindly quote the job title on the subject line of the email.   

Due to the urgency of filling the positions, applications will be reviewed on a rolling basis.

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