JOB PURPOSE
The jobholder will be responsible for Credit Approvals, portfolio management and accounts relationship administrative support to Business development on digital lending in compliance with the banks credit policy. He/she will also manage the portfolio of accounts with the intention of monitoring acceptable credit risk (including any recoveries) and maximizing the bank’s return from each client.
KEY RESPONSIBILTIES
- Credit approval within the delegated Credit limits
- Monitoring quality of the loan portfolio
- Statutory Compliance
- Customer experience
MAIN ACTIVITIES
Credit Approvals & Portfolio Management
- Champion digital banking and determine opportunities for improving business processes through automation.
- Review the underwriting criteria and decisioning for digital lending to ensure that all credit proposals and applications submitted comply with credit policy / CBK prudential guidelines.
- Minimize NPL and ensure it is maintained at organization’s acceptable level.
- Deliver automation on credit control key processes to enhance efficiency.
- Offer Level 2 Customer support for specific queries associated digital lending concerns that may involve but not limited to System, data management & underwriting decisions.
- Continuous research and testing to ensure effectiveness of the credit risk models, policies and tools in use by the business. Conduct sanity checks on the day to day operations of the Digital Lending Solutions as well as ensuring the resolution of issues are within the SLAs stipulated.
- Work closely with internal stakeholders and external vendors on validation of executed change processes with respect to Business Policy Rules and system enhancements.
- Design and development of effective credit risk management models for the mobile lending product.
- Use his/her customer experience and/or credit expertise to efficiently serve customers at every point of their lending journey and ensure prompt resolution to issues raised.
- Support with system user acceptance testing & offer Business Units support and training in all bank Digital Lending Solutions.
- Provide support and training continually to bank staff on new systems, products and policy updates.
- Monitor transactions and prepare regular reports detailing loans closed and funded through the online application process as well as applications taken through the digital channels.
- Conduct a Risk based analysis and scoring of customers to ensure it to meets the bank standards for MCC and Board decision making.
- Review prevailing economic trends, and risk and ensure revenue relating to provision of credit are being charged and collected.
- Safeguarding the institution against loss by ensuring accuracy, completeness and credit worthiness of all digital borrowing customers and recommend appropriate risk mitigation mechanisms to minimize losses.
- Approvals of credit proposals within delegated limit from all the branches and Head office Business teams to ensure that all approval decisions meet the agreed SLA between the credit department and business.
- Provide a high level of service to the internal customer based on accuracy, responsiveness and turnaround time.
- Provide liaison with Debt recovery unit, and Legal department on recovery of debts.
- Credit portfolio management by advising and supporting Branches on actions to take in recovering and monitoring portfolio at risk in order to maintain low PAR as per set targets.
Risk & Compliance
Policy Implementation & Audit
- Portfolio monitoring to identify trends and mitigation strategies to achieve target credit risk metrics.
- Implementation of the credit, credit operations and human resource policy with respect to all lending’s by ensuring policy guidelines are adhered to at all times.
- Adhere to credit pricing policy with regard to all the products, interest rates and other banking charges.
- Ensure the department achieves a minimum rating of satisfactory in any audit.
- Comply with the banks Anti Money Laundering (AML) & Combating the Financing of Terrorism (CFT) policy as defined by CBK prudential guidelines.
- Ensure that confidentiality and integrity of the Bank’s information is maintained at all times in line with cyber security and information security guidelines.
- Ensuring adherence to the policies as defined in the IT security policy considering the disciplinary process that follows any violation.
- Ensure responsibility for using personal data by following the data protection principles under the data protection act and make sure the information is used fairly, lawfully and transparently and used for specified, explicit purposes.
- Ensure compliance with all banks policies, procedures and all statutory requirements.
- Ensure proper systems/documentations are in place to effectively manage AML/CFT risks and strict compliance with the Banking laws, the prudential guidelines and regulations issued by CBK, and other legal guidelines that may be issued by the government or other industry stakeholders, from time to time.
ACADEMIC BACKGROUND
- Bachelors’ degree preferably in Actuarial Science, Statistics, Economics, Finance or Business Administration. Proven ability to analyse complex business issues and identify, design and implement effective practical recommendations.
- Relevant professional qualification in Credit Management, Accounting or Banking qualification (AKIB)
WORK EXPERIENCE
- Minimum 7 years working experience in Banking
- At least 5 years banking experience, lending/credit approvals and Credit Analysis will be an added advantage.
- Knowledge of various functions of the Bank set up i.e. Digital lending, collections/ loan workouts for NPAs, Operations, Trade Finance, Treasury and Credit Operations (including Securities and Credit Administration).
- Professional Banking qualification (ACIB) or Credit Administration/Credit Monitoring will be an added advantage
- Proven track record of consistently meeting set targets.
- Versatility, flexibility, passion and commitment to quality service delivery.
SKILLS & COMPETENCIES
- Excellent understanding of both Credit and IT policies and procedures
- Excellent understanding of competitor market trends on digital lending
- High level of integrity with proven work record
- Experience in Ms Office packages especially Excel for analysis and reconciliation.
- Good understanding of CBK regulatory framework and IFRS 9 financial standards.
- Highly effective communicator with excellent interpersonal and motivational skills.
- Solid performance management and motivational skills.
- Excellent relationship building and stakeholder management skills.
- Strong planning, analytical, decision-making, lateral thinking and project management skills