Are you a motivated IT professional seeking to join a dynamic financial services firm? Standard Investment Bank Ltd (SIB), a leading financial services provider in Kenya since 1995, is looking for an IT Assistant to join our team in Mombasa. This is your chance to work with a reputable organization offering comprehensive solutions in asset management, securities trading, market research, investment management, and corporate finance.
Position Overview
Job Title: IT Assistant
Location: Mombasa
Job Type: Full Time
Reporting Line: Head of IT
Closing Date: 6th December 2024
The IT Assistant will play a key role in maintaining and enhancing our technology infrastructure. The successful candidate will provide technical support, troubleshoot hardware and software issues, ensure network functionality, and assist in IT projects, including basic programming tasks.
Key Responsibilities
1. Technical Support
- Provide prompt and effective technical support to users within the organization.
- Diagnose and resolve issues related to hardware, software, and network systems.
2. Network Management
- Ensure the proper functioning of network infrastructure, including wired and wireless networks.
- Design, configure, and maintain network services for existing and new devices.
- Perform L2 switching and L3 routing to enhance network efficiency.
3. System Maintenance
- Conduct regular checks on systems and prepare reports for the Head of Technology in line with company IT policies and procedures.
- Undertake assigned projects such as system upgrades, maintenance, and programming tasks.
4. Telephony System Management
- Configure and manage the organization’s telephony system, including onboarding new users and offboarding leavers.
- Conduct routine maintenance of telephony systems.
5. Security Administration
- Deploy and administer security services for information systems and infrastructure.
- Ensure 100% compliance with security policy standards.
6. Innovation and Resilience
- Design and implement new IT solutions to improve the resilience and efficiency of the information systems environment.
7. Collaboration
- Liaise with project management teams, third-line engineers, and service desk engineers to ensure seamless service delivery.
- Report on network operational status by gathering and prioritizing relevant information.
8. Other Responsibilities
- Perform any additional duties assigned by the company to support business goals and objectives.
What We’re Looking For
Requirements
- Education: BSc in Computer Science, Information Technology, Telecommunications, or a related field.
- Experience: 0-2 years in a fast-paced IT support environment.
- Technical Knowledge: Proven expertise in hardware and software troubleshooting.
Preferred Skills
- Networking and ITIL certifications (added advantage).
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team and multitask in a dynamic environment.
- Detail-oriented and proactive, with a strong desire to learn and improve.
Why Join SIB?
At Standard Investment Bank, we value innovation, collaboration, and professional growth. Joining our team means working in an environment that encourages learning, supports career development, and offers opportunities to make a meaningful impact in the financial services industry.
How to Apply
Ready to take the next step in your IT career? Submit your application by 6th December 2024 using the link below. Don’t miss this opportunity to be part of a leading financial institution.
Join Standard Investment Bank today and help us deliver exceptional technology solutions that empower financial growth and success.
