Advertisement
Relationship Manager, Business Banking (SME) – (2
Location
Nairobi & Nakuru
Expiry Date
09 Aug 2024
JOB SUMMARY:
The overall purpose of this role is to achieve business growth for the Bank by selling products and services to SME’s within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers.
Advertisement
Knowledge; Skills and Experience required for this Role
- Bachelor’s degree from an accredited University preferably with a Major in Finance, Accounting, Marketing or Economics
- Excellent interpersonal skills
- Excellent communication and presentation skills
- Organizing and planning skills
- Information gathering, monitoring and analytical skills
- Problem analysis and solving skills
- Decision making skills
Competencies required for this Rol
- Emotional Intelligence; Dynamic individual with the ability to work under pressure.
- A passion for performance, building team play, and achievement in a competitive and dynamic environment
- Commercial awareness and customer focus
- Strong networking skills, for both internal and external networks
- Delivering Results and Meeting Customer Expectations
- Achieving Personal Work Goals and Objectives
- Entrepreneurial and Commercial Thinking
- Persuasion and Influencing
- Presenting and Communicating Information eloquently
- Team Player
Problem Solving
- Ability to maintain a quality Asset book
- Ability to handle customer complaints and expectations in a diplomatic way
- Ability to foster team work with colleagues to enhance a good working environment
- Ability to conduct oneself in a professional manner ensuring that the Bank’s image and reputation is protected
- Knowledgeable in analysing of statements of accounts and annual financial reports to ensure that the company’s earnings are correct in terms of industry and period of analysis
Accountability
- Ensuring timely submission of reports
- Ensuring seamless execution of tasks
- Ensuring adherence to the department’s SLA
- Ensuring a customer satisfaction/retention mechanism
