JOB DESCRIPTION
Reporting to the Tribe Lead – Digital Services , the role purpose is;
- Lead in building and managing high quality digital services technology roadmap based on business vision and strategy to support scale & experience.
- Collaborate with stakeholders to define and clearly communicate digital platforms vision and strategy.
- Oversee the delivery of robust digital platforms (service delivery platform, content aggregator & AdTech) – that offer superior journeys across content platforms
- Oversee all aspects of backend development including API and core functional logic, with add on skill of frontend development for the digital content platforms
- Define the Vision so that the different squads clearly visualize the expected outcome by the user and manage the platform backlog
- Responsible of the overall leadership for Platforms development, commercialization and rationalization.
- Engage Product Owners, Tribe Leads, and Tech Area Leads to allocate Chapter members and ensure Squads have proper technical resourcing and functional expertise to deliver the best digital platforms
- Partnering with local and global technology partners to identify and influence development of latest digital products.
- Execute AI/ML for personalized customer engagement and deliver intuitive digital journeys across all content platforms
- Incorporate benchmarking information as well as best practices and lessons learned from to define best-in-class platforms that offer superior customer experience
- Drive the adoption and implementation of Agile best practices within the Platforms development team
- Attend agile ceremonies and demo/present the development work incrementally
- Optimize the deployment of Chapter members across Squads and line-manage Chapter members to guide and develop their skills and expertise
- Serve as a “player-coach,” spending part of your time embedded in a Squad yourself. You will work as a Squad Member in your domain of expertise, helping to advance the work and using your experience to maximize Squad performance
RESPONSIBILITIES
- Agree with the business and all stakeholders on the Platforms roadmap and deliverables for each quarter and drive innovation
- Deliver a stable and in best in class platforms for superior customer experience
- Serve as a “player-coach,” spending part of your time embedded in a Squad yourself. You will work as a Squad Member in your domain of expertise, helping to advance the work and using your experience to maximize Squad performance
- Bring expertise in full stack development, Performance, and stability of custom-built platforms to serve the needs of content customers
- Analyze customer insights, usage patterns, competition activities, and market scenario to draw insights into customer usage /behavior to design and optimize the product and platforms
- Develop the commercial case and secure commercial approvals for the Product & Platforms
- Oversee the Product & Platform commercial plan deliverables by working with Stakeholders and prepare and update all documents.
- Present Formal product & platform commercial performance in weekly and monthly reviews (Customers, Transactions, penetration Revenues, tNPS, ARPU etc.
- Collaborate with stakeholders to define and communicate the product vision and strategy.
- Work closely with other stakeholders including the brand and segment team to define a clear and precise Go To Market strategy and channel engagement including visibility requirements
- Promote a culture of continuous improvement by identifying areas for optimization and innovation.
- Implement and measure key performance indicators (KPIs) to track product team performance.
- Collaborate with other Chapter Leads and teams to share best practices and lessons learned.
- Facilitate Agile ceremonies, including sprint planning, backlog grooming, and retrospectives.
QUALIFICATIONS
- Bachelor degree in IT/Engineering from a recognized University
- Total 6+ years’ relevant software development experience, including experience leading development teams and solving complex problems for business functions.
- Significant expertise in product software development, with a desire to remain ‘hands on’.
- Lead-level Full-stack coding experience Backend/API (J2EE), Front end/UI (React or similar).
- Knowledge of multiple back-end languages (e.g. Python, Node JS, Typescript).
- Knowledge of multiple front-end languages and libraries (e.g. React, Node.js, HTML/ CSS, JavaScript).
- UI/UX front-end tools and frameworks, APIs, relational databases and other persistence technologies, integration tools and strategies, etc.
- Strong understanding of Cloud offerings (AWS) and capabilities.
- Strong software design & development principles, with a focus on system stability, reusability and performance optimized for a global audience.
- Experience leveraging DevOps tools and principles.
- Experience in Agile Methodologies, establishing a culture of continuous improvement, understanding, and applying a “servant leader” mindset.
- Strong communications, influencing and stakeholder management skills.
- Certified Scrum Product Owner (CSPO) or Certified Scrum Professional (CSP) certification is a plus.
- Demonstrated ability to drive systems strategy and execution.
- A passion for staying up-to-date with industry trends and best practices.
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ABOUT US
We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021.
We are listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as at March 2022. We were founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 percent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 percent shares through the NSE in 2008. Under the management of Vodafone Group PLC, we welcomed Michael Joseph, as our first CEO, a few months later in July of 2000. He led the company’s growth to accommodate 16.71 million subscribers from the previous 20,000, largely owing to innovative products like M-PESA in 2007.
