Nairobi, Kenya
TRENDING
JOB DESCRIPTION
Reporting to the Manager – Regional Optimization – Rift , the position holder will be involved in the optimization of 2G/3G/4G/5G mobile services towards delivering superior network service experience for our customers.
The role is goal-oriented with the main effort focused on delivery of our customer promise while working on; Network NPS, CSSR, CDR, CST, MOS & DL/UL Throughput targets and managing customer complaints through investigations and DT analysis.
RESPONSIBILITIES
- Share commercial & technical insights at cluster level.
- Deliver cluster level network NPS, CSSR, CDR, MOS, Dl & UL throughput targets and managing customer complaints.
- Manage and coordinate physical optimization of 2G/3G/4G/5G infrastructure.
- Ensure soft Parameter testing & alignment, feature test & deployment, neighbor management and best practice documentation.
- Analyze statistical KPI trends, DT analysis and carry out remedial actions to resolve emerging quality issues.
- Trigger replan of 2G/3G/4G/5G technologies in accordance with the agreed capacity, quality and coverage indicators.
- Continuous Monitoring of cluster level statistical and Benchmark drive test KPI’s and Trigger corrective optimization plans and manage implementation to completion.
- Ensure all physical changes are updated on ATOLL database. Perform routine audit on sites. Maintain standards 4G/3G/2G parameter rules on all radio database parameters;
- Manage Network NPS within cluster by customer complaints prioritization solution provision.
- Identify existing or potential E2E bottlenecks in the mobile network and resolve or escalate to stakeholder for resolution.
- Generate potential site nominals within cluster in collaboration with commercial teams.
- Automate routine tasks.
QUALIFICATIONS
- Bachelor’s degree in electrical or Telecommunication Engineering
- A team player with excellent problem-solving skills, right attitude & good work ethics.
- Candidates with Hands–on experience on GSM, WCDMA, LTE Optimization will have an added advantage.
- Practical knowledge on use of any radio planning tool and nominal cell planning.
- Candidates with experience on Nokia and/or Huawei equipment will have an added advantage.
- Candidate must be willing to work in any part of the country
- Data science and coding experience will be an added advantage.
How to Apply
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.
ABOUT US
We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information.
We keep over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021. We are listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as at March 2022.
We were founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 percent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 percent shares through the NSE in 2008. Under the management of Vodafone Group PLC, we welcomed Michael Joseph, as our first CEO, a few months later in July of 2000.
He led the company’s growth to accommodate 16.71 million subscribers from the previous 20,000, largely owing to innovative products like M-PESA in 2007.