Nairobi, Kenya
JOB DESCRIPTION
Reporting to the Senior Manager – Enterprise Projects Delivery and Customer Fulfillment the position holder will lead a projects team in planning, designing and building of proper and sound access technologies for Enterprise connectivity as well as to provide 2nd level technical support leadership for Enterprise Access network to ensure 99.99% Enterprise Access service uptime.
RESPONSIBILITIES
- Plan, design and build proper and sound access technologies for Enterprise connectivity
- Work in collaboration with other technical teams to ensure timely delivery of Enterprise access infrastructure.
- Generate and Implement innovative and cost-effective access technologies for enterprise business
- Vendor and partners’ coordination and management for effective and timely enterprise infrastructure delivery and actualization of all access solutions to meet the specified designs through to acceptance
- Documentation and process management for all enterprise infrastructure connections and authentic network inventory maintenance
- Conduct and carry out new enterprise solutions trials and eventual adoption of successful solutions
- Carry out optimization works in the existing access enterprise infrastructure hence ensuring capacity is available for continuous business needs.
- Perform support activities on enterprise infrastructure, ensuring network availability and uptime at all times
- Offer 2nd level support for redesigns, network failures and SLA enforcement for solutions partners.
- Support ticket resolution on the various tasks involving enterprise access infrastructure.
- Ensure a secure enterprise infrastructure through asset registers, IP management, and user management among other security measures.
- Perform quality control checks on all enterprise access infrastructure to ensure high implementation standards and adhered to and maintained.
- Perform upgrades and modernization of the enterprise access infrastructure to cater for business continuity through a stable network.
QUALIFICATIONS
- Qualified IP /SDWAN Support Engineer with CCNA, or equivalent with university degree from a recognized university.
- 5 years’ experience in technical support and a minimum of three years technical support hands on experience, preferably for an Internet Service provider or equivalent.
- BSc Computer Science, or B.Sc. Electrical & electronic engineering, Telecommunication engineering
- Thorough understanding of IPv4
- Knowledge of Linux/Unix Operating Systems
- IT proficiency skills in MS office suite.
- Knowledge and skills in SDWAN systems, Microwave backhaul systems backed by professional certification.
- Knowledge and Skills on Network Management systems for 5G networks and Point to Point systems.
- At least 2-year hands-on experience on 5G, RF systems, and 5 years for FTTx, Fibre
- Preparation of periodic network reports on network performance.
- Direct involvement in adherence of the laid down methods of procedure.
- Preparation of periodic preventive and corrective fault repairs.
- Understanding of the implications of various scheduled network activities.
- Submission of accurate, timely and relevant information for network expansion and improvement.
- Demonstrate analytical skills and ability to monitor and explain trends and variances
- Ability to meet strict deadlines
- Ability to work without supervision.
- Ability to analyze processes and systems for enhancement of efficiencies and performance
- Highly computer literate and use of reporting tools
- Ability to relate well with both internal and external customers and work in teams
- Skills and ability to train others and enhance their skills and competencies
- Self-drive for results
How to Apply
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.
ABOUT US
We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021. We are listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as at March 2022.
We were founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 percent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 percent shares through the NSE in 2008. Under the management of Vodafone Group PLC, we welcomed Michael Joseph, as our first CEO, a few months later in July of 2000. He led the company’s growth to accommodate 16.71 million subscribers from the previous 20,000, largely owing to innovative products like M-PESA in 2007.
