Nairobi, Kenya
Job Description
Detailed Description
Reporting to the Manager – Enterprise Systems Planning & Delivery, the role holder will be responsible for development and 3rd line support of the Oracle Enterprise Resource Planning (ERP) application, Oracle Point of Service and bespoke oracle interfaces and software components.
He or she will work with other departments within the company to identify requirements and develop solutions (database design, workflows, user/data interfaces).
The role holder will also configure and/or customize Oracle ERP applications to meet business requirements using various database and software tools, assist in presentations of system functionality to new users and departments and enhance and create user and system documentation as needed.
Responsibilities
Key Responsibilities
- Review and provide input on design approach, performance and base functionality. Ensure integration of designs across development team and design, build & test ERP components e.g. interface, conversion and report programs;
- Appropriately monitor interfaces to oracle ERP. Provide training and support on oracle ERP modules and development tools, review & interpret technical manuals for the Oracle ERP system and assist in creating/update Oracle TAR’s;
- Ensures the effectiveness of overall systems performance;
- Design and develop front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications;
- Participate in the capturing of business applications information needs and mapping of the same to the software and /or database components;
- Perform data modeling to analyze and specify data structures within an application system;
- Support new and existing application development by creating modifications and enhancements for Oracle ERP applications and perform high level system design;
- Conduct business user requirements analysis and specification;
- Specify computer system requirements for the solution of complex business problems and formulates designs for their solutions;
- Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented;
- Interact with clients to gather and refine requirements;
- Create test plans, test data sets and perform automated testing to ensure all components of the developed systems meet specifications;
- Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations;
- Perform root cause analysis for recurring incidents;
- Formalize test plans and implement troubleshooting procedures.
About Us
We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information.
We keep over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021.
We are listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as at March 2022. We were founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 percent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 percent shares through the NSE in 2008.
Under the management of Vodafone Group PLC, we welcomed Michael Joseph, as our first CEO, a few months later in July of 2000. He led the company’s growth to accommodate 16.71 million subscribers from the previous 20,000, largely owing to innovative products like M-PESA in 2007.