Project Overview and Role:
Funded under the US President’s Emergency Plan for AIDS Relief (PEPFAR) through a cooperative agreement with the US Centres for Disease Control and Prevention (CDC), Palladium Development and Consultancy Kenya Ltd (Palladium Kenya) is implementing 5-year funding to support the Kenya Ministry of Health, county governments and healthcare service delivery partners to implement technological innovations in health information systems.
These innovations include the scale up of electronic medical records systems (EMRs) for clinical decision support and improved patient care, the enhancement of the Kenya National Data Warehouse (NDW), a centralized data repository of data from EMRs for analysis and reporting, the development of an interoperability layer to support the exchange of data across systems, the enhancement of Health solutions and numerous other innovations including patient identification and informatics solutions to support health surveillance.
Position Summary:
Reporting to the Quality Assurance Lead, the Quality Assurance Associates takes lead for product quality, deploying HIS Products, identifying production issues, and implementing integrations that meet our customers’ needs in the entire release lifecycle, right from planning, scheduling, automating, and managing continuous delivery environments. He is responsible for assisting the team to meet the set systems quality and availability.
Primary Duties and Responsibilities:
- Build a strong relationship with the development teams to understand the code, its dependencies, and the infrastructure on which it runs.
- Collaborating with the development team to develop and implement the strategies for EMR systems transition and scale up, systems interoperability/integration, and reporting.
- Estimate, prioritise, plan and coordinate testing activities of electronic systems (e-health and mhealth solutions). This includes Facility-Wide KenyaEMR, NDWH, e-HTS, Ushauri, Nishauri, Lab systems, among others used in HIV C&T.
- Develop and apply testing processes for new and existing products to meet client needs.
- Assist development team with deployment strategy and capacity planning across development, QA, staging and production environments.
- Investigate and resolve technical issues and maintain high quality HIS Applications.
- Implement ways to automate and reduce occurrences of errors and improve customer experience in deployment of HIS Products.
- Work with the development team to deploy and manage tools that support SDLC automation, configuration management, and release management.
- Perform root cause analysis for production Application errors and resolutions.
- Work in support of the Infrastructure Lead in enhancing the security direction for the organization including systems, networks, user services and vendor development efforts.
- Design procedures for system troubleshooting and maintenance.
- Evaluate, select, design, and configure security infrastructure systems in all HIS Platforms.
- Conduct infrastructure and network and system tests via simulation or other means to highlight and find any weaknesses that may be exploited.
- Support and conduct internal audits, help mitigate findings and implement improvement measures.
- Any other duties assigned by the Quality Assurance Lead.
Required Qualifications:
- Bachelor’s Degree, with major in Computer Science or Information Systems preferred.
- Experience in deployment and maintenance of Health Information Systems.
- Minimum three (3) years of experience in software development, technical support, systems analyst, or Testing/QA roles.
- Experience with and development of functional, interface, integration, and user acceptance testing required.
- Practical experience delivering IT solutions for projects related to clinical information system implementation projects highly preferred.
- Practical experience working in central business office highly desirable for projects related to financial information system implementation projects.
- Thorough understanding of healthcare-focused software.
- Experience with creating queries and reports against a relational database.
General Qualifications:
- Demonstrated ability to manage multiple concurrent projects.
- Ability to work independently, clearly communicating status and work plan.
- Ability to set priorities, produce accurate work, and meet deadlines.
- Ability to function in a setting with a wide variety of duties and numerous interruptions.
- Demonstrated ability to form teams to support QA/Testing efforts, leading and educating teams on process, assigned duties, and tools.
- Demonstrated ability to understand, analyse and plan testing approach for typical healthcare computing environments and solutions.
- Demonstrated knowledge of healthcare workflows, including business and clinical workflows for outpatient and inpatient settings.
- Excellent written, verbal, analytical, and communication skills required.
- Diligent, results-oriented work habits.
- Demonstrated ability to communicate clearly and to understand and solve the problems and information needs of others.
- Knowledge of Test Automation is an added advantage.
Company Overview:
About Palladium:
Palladium is a global company working to design, develop, and deliver a positive impact on the lives and livelihoods of people around the globe; broaden access to health, water, power, and infrastructure; build enduring, sustainable, and transformative institutions and market systems to address global challenges; and conserve the natural world.
We operate in over 90 countries and have a workforce of 4,000 talented, motivated, and diverse staff of all religions, races, languages, and gender identities.
Equity, Diversity & Inclusion – Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success, and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics.
These include (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.
Should you require any adjustments or accommodations to be made due to a disability or you are a neurodivergent individual or for any other circumstance, please email our team at [email protected] and we will be in touch to discuss.
Safeguarding – We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients, and the communities we work with from harm”.
We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.