Job Description:
We are seeking a highly motivated and skilled Application Support Analyst to join our dynamic IT (systems) support team. The Application Support Analyst will play a critical role in ensuring the smooth operation of our software apps, providing technical assistance to end users and contributing to the overall success of our organization.
Responsibilities:
- Act as customer liaison for the computing operation, communicating, resolving, and or initiating the resolution of problems and concerns
- Provide end-user training and conduct user acceptance testing.
- Provide technical support to end-users, resolving issues in a timely manner.
- Contribute to the departmentsgoals by accomplishing related duties as required
- Monitor systems’ health and proactively identify potential issues to prevent downtime or disruptions.
- Manage user accounts, access permissions and security settings to protect sensitive data and maintain compliance with company policies.
- Assist in documenting system configurations, procedures and troubleshooting steps to create a comprehensive knowledge base.
- Participate in testing new software releases and updates to identify potential issues before deployment. Provide feedback to the development teams to improve software quality.
- Collaborate with the Infrastructure team to ensure holistic support for end users.
- Log and track support requests, incidents and solutions using the ticketing system and maintain detailed documentation of troubleshooting steps, resolutions and best practices.
- Perform other duties as may be assigned from time to time.
Requirements:
- Bachelor of science in Computer Science, Information Technology or a related field of study.
- 1-3 years’ of demonstrated experience in a similar role.
- Solid understanding and experience with Windows server, Active Directory and networking concepts.
- Proven knowledge and experience with Microsoft Dynamics Business Central ERP.
- Proven experience in Software application support or technical support roles.
- Working knowledge of Microsoft SQL Database including replication and backups.
- Ability to troubleshoot, diagnose problems, implement corrective action procedures within set timelines or escalate problems to peers or supervisors for assistance.
- Excellent problem-solving and analytical skills to diagnose and resolve technical issues effectively.
- Strong communication skills to interact with end-users and effectively convey technical information.
- Ability to work both independently and collaboratively within a team environment.
- Familiarity with help desk ticketing systems and IT service Management.
How to apply:
If you believe you have high performance culture, positive mental attitude and are self-driven, then apply through [email protected] having Applications Support Analyst as the subject matter of the email.
NB:
- We do not charge for job applications and interviews.
- Last day of receiving applications is 13th July 2024.
- Shortlisting will be done on rolling basis.
- Gross salary remains as per the given budget.
- Due to the huge number of applications we get, only shortlisted candidates will be contacted.
- Canvassing will lead to automatic disqualification.
- Applicants give the company express consent to conduct background checks for employment suitability.
- Optiven Group is an equal opportunity employer.