To consistently deliver exceptional Ecosystem Banking sales results for Commercial & SME Division of Retail Banking. This will be achieved by planning, developing, analyzing and implementing sales plans to meet sales objectives of the company.
Key Accountabilities (Duties and Responsibilities)
New Business
To achieve the set sales targets/plans for all the Ecosystem Banking products weekly, monthly and
quarterly consistently.
To co-ordinate sales activities in the market aimed at customer acquisition or customer management e.
Manage, organize, implement and co-ordinate sales activations and promotions effectively in liaison with all stakeholders; marketing and service teams for the successful outcome of business plans.
Provide feedback to the Ecosystem Banking management team on the execution of promotions and sales operations activities in the market
Monitor market conditions and trends and constantly give feedback to management for decision making.
To actively manage customer information flow from the bank
Processing (15 %)
Ensure KYC compliance
Manage sales and customer records
Follow through on pipelines & sales plans
Deliver on SLA & TAT
Sales Administration (15%)
Manage sales records
Pipelines
Customer records
Sales plans
Deliver acceptable level on service level agreement and NPS Rate.
Customer experience
Demonstrate NCBA Bank values.
Learning and growth
Ensure attendance of product refresher courses and E-Learning hours are achieved for self.
Adhere to policy on annual leave.