Madison Hiring Digital And E- Channels Officer

DIGITAL AND E-CHANNELS OFFICER

Madison General Insurance Kenya Limited, a subsidiary of Madison Group and a leading provider of general insurance products throughout Kenya, is recruiting for the above position.

Key Responsibilities

1. Ensure that all the Digital and E-Channels Systems are properly managed and deliver business results and delightful customer experience.
2. Achieve revenue targets, profitability and growth as per agreed budgets
3. Digital and E- Channel promotion and enrichment initiatives. This will involve all initiatives aimed at increasing uptake of the channel solution in line with the company’s channel strategy
4. Support product sales teams with various sales drives, campaigns, events and staff trainings on new and existing solutions
5. Monitor, identify and mitigate the channel’s related risks in conjunction with supporting units such as underwriting, claims, ICT and compliance
6. Manage resolution of systems related problems to the digital and electronic channel systems within stipulated timelines

Knowledge & Experience

• At least 2 years work experience in financial or related field.
• Experience in customer service, digital and e-channels and digital marketing
• Exposure to digital channels processes and procedures is a MUST

Academic and Professional Qualifications required

• A Bachelor’s degree from a recognized University ( IT / Marketing is added advantage)
• Experience in IT/Project Management is an added advantage
• Proficient in Ms Office Suite – Ms Word, Power Point, Ms Visio, Ms Excel, Ms Access etc

Applications should be addressed to the Group Human Resources Manager, Madison Group Limited, Email: [email protected] so as to be received by Tuesday 16 th April, 2024.