Assistant Manager (ICT)– Service Support
The Kenya Revenue Authority (KRA) is the principal revenue collector for the Government of Kenya with the primary goal to deliver Kenya to financial self-sufficiency through effective tax revenue mobilization. KRA is seeking a result-oriented, self-driven individual of high integrity to fill the position of Assistant Manager (ICT)– Service Support, which is domiciled at Corporate Support Services Department.
Purpose of the job:
Managing and coordinating ICT service support
Key Responsibilities of the job:
- Resolve end user work tickets, complex incidents and service requests as assigned within defined SLAs.
- Management of IT end user devices (configuration, deployment, update inventory and perform preventive maintenance in accordance to KRA standards and policies)
- Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
- Management of Performance, Audit and Integrity programmes
Academic qualification:
- Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, or any other IT related field from a recognized university.
- Post Graduate degree in related field is an added advantage.
Professional Qualifications
- Certification in any of the following; IT Governance, ITIL, CompTIA A+, CompTIA N+, MCSE/MCSA
- Project Management certification is an added advantage
- Membership in a recognized IT related professional body.
Work experience:
- Minimum four (4) years’ experience in IT service support in a large or busy organization with at least one (1) year in a supervisory role.
- Competence in Windows Active Directory Management, MS SharePoint, System Centre Configuration Manager(SCCM) or System Centre Operations Manager (SCOM) Tools, network management and of Group Policy Objects
- Hands on experience supporting enterprise Email Systems (Server and Client) such as Domino Lotus Notes/ MS Exchange/ Microsoft 365.
- Troubleshooting server side relay issues up to and including secure email gateways and smart hosts.
Key Competencies:
- Resilience, Focus, result oriented and a team player
- Strong analytical, diagnostic, decision making and problem solving skills
- Attention to details and ability to work under minimum supervision.
- Proactivity and strong interpersonal skills
Job Application Guidelines
Registration:
- Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
- After registration, you will receive an email enabling you to confirm your email address and complete your registration.
Log on:
- After registration go to https://erecruitment.kra.go.ke/login
- Key in your username and password then click on ‘Log in’ to access your account.
- After successful log in, the system will open the ‘Applicant Cockpit’.
Candidate Profile (To create or update applicant detail):
- On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
- Click on ‘My Profile’ to create and update your profile.
- Follow the instructions to complete your profile.
- The process will end by clicking the tab “Overview and Release”.
- Ensure you click the check box on the page to complete the profile.
Application process:
- To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
- Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
- Click on the Job posting to display the details of the position.
- To apply for the position, click ‘Apply’ button at the top of the page.
- Follow the instructions to complete and submit your application.
- Kindly note that all mandatory fields must be completed.
- To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.
In case of any challenges, please send your email query to [email protected]
If you experience any delay in receiving an email notification at the end of the e-recruitment registration process, please refresh your email. In case of any challenge, please send your query to [email protected]
Kenya Revenue Authority does not charge any fee at any stage of the recruitment process (application, shortlisting, interviewing, and/or offer)
