KCB Hiring Digital Solutions and Customer Experience Manager

The Digital Solutions and Customer Experience Manager will drive digital transformation and enhance customer engagement at KCB Bancassurance Intermediary. Reporting to the Managing Director and Principal Officer, this role will provide strategic leadership for digital initiatives, deliver innovative solutions to improve customer experiences, and ensure effective implementation of KBIL’s digital strategy.

Key Responsibilities

1. Lead the development and execution of the digital strategy to support KBIIL goals and objectives.
2. Lead digital projects from scoping to delivery, ensuring alignment to business goals.
3. Identify digital opportunities and implement new solutions to optimize customer journeys.
4. Develop and execute strategies to generate revenue from digital assets.
5. Manage digital projects and integrations to enhance customer experiences across channels.
6. Develop and implement customer journeys in line with business changes.
7. Analyze customer insights, feedback, and usage data to inform improvements and new capabilities.
8. Collaborate across business units to translate digital plans into actionable roadmaps and measurable outcomes.
9. Stay ahead of digital trends and innovations to bring new ideas and solutions to the organization.
10. Manage cross functional teams and stakeholders to deliver high quality digital projects. 

The Person

For the above position, the successful applicant should have the following:

1. Bachelor’s Degree in an IT or Business-Related Field.
2. 6 years’ experience in a financial services environment.
3. A relevant professional qualification in Project Management and/or Insurance would be an added advantage.
4. Experience with digital strategy development, execution, and customer journey maps.
5. Strong knowledge of digital trends, emerging technologies, and best practices.
6. Excellent project management skills with ability to manage multiple priorities.

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Friday 6^th October 2023.

Qualified candidates with a disability are encouraged to apply.

Only short-listed candidates will be contacted.

Apply Now