Reporting to the Senior Manager Digital Channels, this role is responsible for systems administration to ensure high availability, scalability, reliability and performance which will in turn lead to superior customer experiences and ultimately business growth.
The role is also responsible for working closely with various stakeholders as level 3 production support – defining requirements, feature roadmaps, change requests etc as well as plan for platform upgrade and enhancements.
The role is finally responsible for driving an innovation roadmap on the bank’s payments and lending platform through the Technology team and 3rd party vendors and partners. The job holder will support development of new products and support services creating customer focused self-service and digitally enabled customer journeys
Key Responsibilities; –
- Gain a deep understanding of the banks digital platforms working with vendors and the Technology team to define the platform roadmap, customizations and change requests.
- Analyzing and documenting requirements for new products and services and associated controls, customer journeys and notifications, arising from production incidents, new business or customer requests.
- Support the Digital Channels banking platform upgrades, closure of audit and Risk issues.
- Work with different stakeholders for product delivery ensuring end to end support and adoption of latest technologies to serve business and customer needs.
- Support channels systems by ensuring system health monitoring, problem detection & resolution automation.
- Maintain good quality documentation of configuration changes made on the platforms including system flows, roles and permissions matrix of the platforms.
- Support deployment, configurations and support for all digital channels systems
The Person
For the above position, the successful applicant should have the following:
- Bachelor’s degree in Computer Science or Technology related.
- MBA/Msc Master’s degree is an added advantage.
- Professional qualification in Project Management/ Product Management/Agile is an added advantage.
- 5 years’ work experience, with at least:
- At least 3 years’ experience in Mobile banking, internet banking and Digital lending support
- At least 1-year experience in Payment Platform configuration and Support.
- At least 1-year experience in DevOps and Agile practice.
- 2 years’ experience in Project Management/Relationship Management/Customer experience Management is desired.
The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
To be considered your application must be received by Friday,6th September 2024.
Qualified candidates with a disability are encouraged to apply.
Only short-listed candidates will be contacted.
