Key Responsibilities
1. Assist in managing customer/user inquiries received via email, WhatsApp channel, and social media platforms.
2. Respond to inquiries in a timely, professional, and courteous manner.
3. Monitor social media platforms and channels for brand mentions and engagement.
4. Provide basic user support related to the university’s digital platforms.
Qualifications and skills
1. Bachelor’s degree in Communications, Marketing, Education (English/Literature), or a related field.
2. Wealth of experience in a digital communications or social media management role with a strong understanding of email best practices.
3. Strong written and verbal communication skills in English.
4. Excellent organizational and time management skills.
5. Proficiency in Emails and social media platforms (Facebook, Twitter, LinkedIn, Instagram, WhatsApp)
6. Excellent customer service skills with the ability to handle inquiries professionally and efficiently
7. Proficient in using computers and common software applications
8. Experience with content management systems (CMS) a plus
9. Ability to work independently and as part of a team
Application Deadline : 28-03-2024
