Night Manager I – Job Description
Job Number: 23121363
Job Category: Rooms & Guest Services Operations
Location: JW Marriott Hotel Nairobi, Chiromo Road, Nairobi, Kenya, Kenya
Job Summary:
The Night Manager I serves as the Manager on Duty during the overnight shift at the JW Marriott Hotel Nairobi. They are responsible for overseeing all property operations and ensuring the highest levels of hospitality and service are provided. The Night Manager represents property management in resolving guest or property-related situations and personally assists in resolving issues and completing tasks.
Candidate Profile:
Education and Experience:
- High school diploma or GED; 4 years of experience in guest services, front desk, housekeeping, or related professional area.
OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in guest services, front desk, housekeeping, or related professional area.
Core Work Activities:
Monitoring Property Operations:
- Monitors and ensures compliance with all Guidelines to Operations.
- Ensures employees are in proper uniform and properly groomed.
- Ensures a safe working environment for employees.
- Manages period-end inventories.
Supporting Profitability and Revenue Goals:
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement.
- Assists in resolving guest issues and accounts receivable matters.
- Monitors chargebacks and rebates, taking action to minimize them.
- Ensures adherence to proper cash handling procedures.
- Manages employee hours.
- Works with the property’s leadership team to prevent the reoccurrence of guest issues.
Supporting Human Resources Activities:
- Promotes participation in property safety programs.
- Monitors employee attendance and records absences/tardiness.
- Promotes teamwork and employee morale.
- Keeps employees informed about operational procedures and standards.
- Assists supervisors in handling employee performance issues.
- Ensures employees have complete knowledge of emergency procedures.
- Encourages employee relations and creates incentives for better service and profit.
- Assists operations manager in processing employee payroll weekly.
Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. Non-discrimination is practiced on any protected basis, as per applicable law.
About Marriott Hotels:
Marriott Hotels is a global hospitality brand that aims to elevate the art of hospitality by delivering thoughtful, heartfelt, and forward-thinking service. As a host with Marriott Hotels, you’ll be part of a team that upholds and builds upon the promise of “Wonderful Hospitality. Always.” The Marriott Hotels portfolio offers a range of opportunities for career growth and the chance to work with a diverse group of colleagues in a global setting.
About JW Marriott:
JW Marriott is Marriott International’s luxury portfolio, consisting of over 100 stunning properties in gateway cities and resort locations worldwide. JW Marriott believes that the happiness of their associates directly impacts guest satisfaction. They foster a community-oriented work experience where camaraderie and innovation thrive. JW Marriott offers training, development, recognition, and a focus on holistic well-being. By joining JW Marriott, you become part of a brand that values your best work, supports your purpose, and encourages you to be the best version of yourself.
