We are excited to offer a variety of career opportunities at the prestigious JW Marriott Hotel Nairobi, located in the heart of Kenya’s vibrant capital. Our hotel prides itself on delivering exceptional guest experiences through our dedicated and passionate team. Currently, we are seeking to fill several key positions that play an integral role in our hotel’s operations and service delivery. Each position offers a unique opportunity to grow professionally in a dynamic and supportive environment. If you are committed to excellence, eager to learn, and ready to contribute to our legacy of luxury hospitality, we invite you to explore the following vacancies and join our world-class team.
AYS Telephone Operator – Order Taker
Job Number: 23127104
Department: Rooms & Guest Services Operations
Location: Nairobi, Kenya
Description: The AYS (At Your Service) Telephone Operator serves as the main point of contact for all guest request and needs, including answering calls, dispatching requests to various hotel departments, and following up for guest satisfaction. This role requires excellent communication skills, a friendly and professional phone demeanor, and the ability to work efficiently in a fast-paced environment. The order taker will also handle room service orders, providing guests with menu information and recommendations.
Front Desk Agent
Job Number: 23123264
Additional Information: Front Desk Agent
Department: Rooms & Guest Services Operations
Location: Nairobi, Kenya
Description: As a Front Desk Agent, you will be the face of the hotel to all guests upon arrival and throughout their stay. Responsibilities include checking guests in and out, issuing room keys, providing information about the hotel’s facilities and services, and resolving any guest issues. Ideal candidates should have excellent customer service skills, the ability to handle a variety of tasks simultaneously, and a welcoming demeanor.
Assistant Spa Manager
Job Number: 23181070
Additional Information: Assistant Spa Manager
Department: Spa
Location: Nairobi, Kenya
Description: The Assistant Spa Manager is responsible for supporting the Spa Manager in daily operations, including staff management, scheduling, inventory control, and customer service. This role also entails developing and implementing strategies to enhance guest satisfaction and profitability of the spa. Candidates should have previous spa or hospitality experience, strong leadership skills, and a passion for wellness and customer service.
Executive Admin Assistant
Job Number: 24041560
Additional Information: Executive Admin Assistant
Department: Administrative
Location: Nairobi, Kenya
Description: The Executive Admin Assistant provides administrative support to the hotel’s executive team. Duties include scheduling meetings, handling correspondence, preparing reports, and other administrative tasks as needed. The ideal candidate should have excellent organizational skills, the ability to manage multiple priorities, proficiency in Microsoft Office, and strong communication skills.
These roles are vital to the daily operations and overall guest experience at the JW Marriott Hotel Nairobi. If you have the required skills and a passion for hospitality, we encourage you to apply.
