Job description
· Ensure that all restaurant policies and procedures, standards specifications, guidelines, and training programs are followed and completed on a timely basis.
· Ensure compliance with health and safety, food preparation and serving, repair and maintenance.
· Ensure company objectives in sales, service quality, appearance of facility and hygiene through training of employees and creating a positive, fun, productive working environment through organizing and supervising branch deep cleaning.
· Adhere to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
· Prevent, handle and resolve complaints regarding food quality and service.
· Review financial statements and activity reports, other performance data to measure productivity of goal achievement to identify areas needing cost reduction or program improvement.
· Sample food and drink items by testing to ensure palatability and flavor conformity through regular store audits.
· Administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures at branch level.
· Review work procedures and operational problems to determine ways to improve service, performance, or safety.
MUST-HAVE SKILLS
- Degree/diploma in food & Beverage service
- Customer Service
- MS Suite
- Communicate clearly in both English and Kiswahili
- Work under pressure
