HFC Limited Hiring Relationship Manager

Relationship Manager -Ultimate Banking

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Retail Division. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

• The Relationship Manager is primarily responsible for servicing and managing client relationships under Personal Banking by engaging them, identifying their needs, and providing them with the appropriate products, services, and solutions from the entire range of HFC Banking products.
• The Relationship Manager is responsible for driving profitability and revenue growth from their portfolio with a focus on new acquisitions, deepening existing customer relationships, and cross-selling, thereby increasing customer share of wallet with the Bank.

Deadline: 2023-08-27

Category: Retail

Subsidiary: HFC

Principle Accountabilities

ACCOUNTABILITY

OUTPUT

1. Relationship Management and Customer Service      

• Provide clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank, and build client loyalty.
• Identify financial and non-financial requirements for clients by conducting a financial needs analysis.
• Ensure clients are aware of all financial services offered by the bank; drive a full-service bank agenda.
• Use systems effectively for customer contact management, sales, and service activities.
• Ensure delivery of service promises for improved customer satisfaction levels.
• Minimize client attrition.
• Ensure that set Complaint Management processes are followed and TATs are met.

2. Business Development

• Source New Business from clients through referrals, marketing activities, and personal contacts.
• Develop the customer base and expand the unit’s business growth through marketing of the banking products and services.
• Enhance HFC personal Banking sales and revenues and promote cross-selling of bank products to all existing clients.
• Achieve Revenue goals, Sales and Portfolio growth targets across a range of products and services.
• Achieve Product holdings per customer growth targets
• Ensuring revenue growth through customer acquisition, new need identification, product cross-sell, and re-engineering increased product usage for existing clients.
• Participate in cross-departmental customer calls for marketing initiatives.
• Drive segment-based focus on products and conduct branch product trainings.
• Complete the training programs allocated in line with your Role.

Controls

• Ensure that the target market selection criteria are adhered to and that we are in full compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
• Strong responsibility for ethical selling to customers with complete disclosure about products and services.
• Ensure the portfolio allocated is closely monitored and the actions recommended are diligently executed.
• Ensure the required approvals are obtained before authorizing payments.
• Monitor overdrawn accounts and overdue loans and follow up with clients to regularize.
• Ensure that accounts are not overdrawn without authorization.
• Adhere to set processes and procedures.

Key Competencies and Skills

Technical skills

• Knowledge of Banking and Business Operations: well-rounded knowledge of ALL the Bank’s operations and processes and excellent knowledge of Bank policies and procedures
• Audit Standards and Legislations: Good knowledge of International Accounting and Audit Standards, and Legislations.
• Compliance and Regulatory Framework: Good understanding of the regulatory issues, reporting and operational requirements as provided by CBK, KRA, KIB, etc.
• Conceptual and Analytical Skills: Ability to quickly grasp and understand systems and keen attention to detail

Personal attributes

• Communication and Interpersonal Skills: the ability to build rapport easily with customers, have well-developed oral and report-writing skills, and have the ability to work individually and as part of a team.
• Results and Achievement-Oriented: strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards.
• Personal Ethics: Must be honest, fair, just, but firm with oneself, and of high integrity.
• Negotiation Skills: You must be a good negotiator, particularly in changing behavior and work practices, but always seek a win-win outcome.
• Excellent interpersonal skills  

Minimum Qualifications, Knowledge and Experience

Academic Qualifications:

• Bachelor’s degree in a business-related field

Professional Qualifications:

• CISI Certified Level 1 will be an added advantage

Work Experience:

• Minimum 5 years experience in a similar job with a financial services institution.

Apply Now