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Manager Operations Excellence and Controls
HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Technology Service and Operations Division. We are seeking a talented, dynamic, self-driven and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.
The role is critical in coordinating and standardizing all bank operation processes, streamlining service delivery, monitoring internal control within the bank, and introducing continuous service improvement mechanisms while providing support and direction to staff in the network. This translates into robust process orientation, quality assurance, and improved productivity.
Deadline: 2023-08-20
Category: Operations/Governance
Subsidiary: HFC
Principle Accountabilities
- Develop and ensure adherence to internal policies and both internal and regulatory procedures while handling Prudent cost management across the organization
- Continuous Process Improvements and Efficiency in Operations: Responsible for the delivery of day-to-day support, working with other stakeholders to provide technology solutions, process improvement efforts, and standardization across the organization.
- Coordinate the centralization and standardization of operational processes across the bank and in conjunction with other Quality control functions of the Bank.
- Continuous review, update, implementation and monitoring of adherence to the internal policies, procedures and manuals
- Implementation of service and efficiency improvement initiatives in the operations department to facilitate the transfer of best practices Ensure operational lapses at branch level are minimized.
- Periodic Branch Operations trainings to enhance bank operational skills at branch Level: Identify training needs and ensure these are met for all staff as appropriate
- Working closely with the relevant Head Office departments, ensure effective administrative support for all the branches, including resolving premises and other business-as-usual operational and service issues arising from time to time.
Key Competencies and Skills
Technical skills
• Technology skills: Computer literate with proficiency in MS Office.
Knowledge of Business Environment: Must understand local and global dynamics of the business environments facing customers
• Process orientation Ability to design documents and properly align business process
• Business process reengineering
Personal attributes
• Results Oriented: Be able to have a personal drive to achieve set goals enthusiastically
• Decisive and Independent: Ability to work independently, consult and clarify where necessary, and make informed decisions.
• Interpersonal Skills; Excellent interpersonal skills, with the ability to establish and develop relationships
• Proactive Initiator: Must be pro-active, a self-starter, and have the ability to anticipate and advise on strengths, weaknesses, opportunities, and threats.
• Teamwork; Ability to work through teams, deliver high-quality work within deadlines, and meet team objectives
• Communication Skills: Excellent communication skills, both written and oral, including the ability to convey ideas and positions clearly
Minimum Qualifications, Knowledge and Experience
Education/Qualifications:
• Bachelor’s degree in any Social Science or Business Management
• A postgraduate Degree will be an added advantage Professional Qualifications:
• Professional Banking qualification (AKIB)
• Lean Six-Sigma certification is preferable
Experience or background expected from the job holder:
• At least Eight (8) years’ experience in a banking environment with a track record of success Possession of experience in the Banking industry would be an added advantage
• Extensive knowledge of Banking theory and practice and the Central Bank’s rules, regulations, and procedures Possess thorough knowledge of banking products and services and also a wider understanding of the general banking universe or industry.
• Excellent and demonstrated leadership capacity, including possession of strategic development, monitoring, execution and reporting skills (Have a strategic outlook)
• Strong organizational, administrative and analytical skills, including oral and written communication skills, negotiation and interpersonal skills, and ability to motivate staff
