HACO Industries, a leading FMCG manufacturer in the East African and COMESA markets, takes pride in its Kenyan roots and Pan-African presence. Our commitment to quality has driven the development and distribution of household brands such as MIADI, AMARA, SO-SOFT, SPARKLE, ACE, Haco pegs, and rulers. As the sole licensed distributor of Palmer’s in Kenya, we aim to improve the everyday lives of our customers through innovative and superior products.
We are seeking a Quality Assurance Manager to join our team in Nairobi. Reporting to the Manufacturing Director, this role provides an exciting opportunity for a seasoned professional to implement and uphold international quality standards that meet and exceed customer expectations.
Key Responsibilities
As the Quality Assurance Manager, your primary duties will include:
- Quality Systems Implementation: Spearhead the development and execution of quality management systems, policies, procedures, and programs to ensure compliance with international standards.
- Strategic Planning: Formulate and implement QA strategies that align with business objectives.
- Technical Review: Analyze and provide technical advice on raw material, packaging material, and finished product test reports, as well as trade returns.
- Customer Feedback Management: Address QA-related customer complaints, maintain a complaints register, and propose improvements to enhance customer satisfaction.
- Root Cause Analysis: Investigate product non-conformities and complaints, implement corrective actions, and ensure follow-up for effectiveness.
- Process Evaluation: Regularly review production processes and implement proactive solutions to mitigate risks and improve outcomes.
- Training Initiatives: Conduct training needs assessments and oversee the development and implementation of QA training programs.
- Policy and Procedure Development: Draft, review, and ensure alignment of policies and standard operating procedures with ISO standards and quality management systems.
- Data-Driven Decision Making: Use data to analyze defect patterns, optimize processes, and improve product performance.
- Documentation and Systems Management: Establish and maintain robust documentation and management systems, including version control and audit trails.
- Compliance and GMP: Enforce Good Manufacturing Practices (GMP) through regular training, audits, and monitoring activities.
- Team Management: Supervise and continuously train QA staff, ensuring adherence to procedures and accurate testing.
- Audit Implementation: Oversee timely resolution of QA audit findings and ensure ongoing compliance with required standards.
Qualifications and Experience
To excel in this role, candidates should meet the following requirements:
- Education:
- Bachelor’s degree in Analytical Chemistry, Chemistry, Biochemistry, or Chemical Engineering (preferred).
- Additional qualifications in quality assurance will be an added advantage.
- Experience:
- Minimum of 5 years as a QA Manager in the FMCG sector.
- Technical Expertise:
- Proficiency in ISO 9001:2015 Quality Management Systems and ISO 22716:2007 – Good Manufacturing Practices (GMP).
- Skills:
- Strong analytical and problem-solving abilities.
- Proven leadership and interpersonal skills.
- Strategic thinking and results-oriented approach.
How to Apply
Interested candidates are invited to:
- Complete the Pre-Screening Form: Click here to access the form.
- Submit Application Documents: Email your application letter, updated CV, academic and professional certificates, and testimonials to [email protected].
Application Deadline: Applications must be received by December 4, 2024.
