Front Office Manager Position at The Nairobi Safari Club Hotel
Are you a dedicated, qualified, and competent individual seeking an exciting career opportunity?
The Nairobi Safari Club Hotel is currently searching for a Front Office Manager to become a vital part of our esteemed team. If you believe you have the skills and qualities to excel in this role, we invite you to apply by Wednesday, September 15th, 2023.
Let’s explore this exciting opportunity in detail.
Role Overview: Front Office Manager
As the Front Office Manager, you will hold a pivotal role in our establishment, responsible for overseeing and organizing various facets of the Front Office, which includes the Front Desk, Bell Stand, and Concierge. Your primary goals will be to continually enhance guest and associate engagement, maximize financial performance, and foster the continuous development of our staff associates.
Key Responsibilities:
- Daily Operations Management: Your role involves managing day-to-day operations to ensure that we consistently deliver the highest quality service, meet standards, and exceed customer expectations on a daily basis.
- Focus on Excellence: Keeping your Front Office team aligned with the critical aspects of operations is essential. Your leadership will be pivotal in driving guest satisfaction and achieving the desired financial results.
- Effective Communication: Conduct department meetings and maintain clear and consistent communication regarding Front Office goals. This clarity is crucial in guiding the team toward achieving the desired results.
- Optimal Staffing: Review staffing levels to ensure that guest service, operational needs, and financial objectives are all met seamlessly.
- Service Enhancement: Improve service quality by facilitating communication and assistance to help staff understand guest needs better. Provide guidance, feedback, and individual coaching as needed.
Qualifications and Experience:
To excel in this role, you should possess the following qualifications and attributes:
- Educational Background: Hold a University degree in Hotel Management, preferably with a postgraduate Diploma in customer care. This educational foundation will equip you with the knowledge and skills necessary for success.
- Computer Proficiency: Proficiency in computer systems for registration, reservations, and backup systems is a must, given the technological demands of modern hotel management.
- Numerical Competence: Above-average mathematical comprehension is essential for interpreting numbers and data relevant to hotel operations.
- Language Skills: Fluency in both English and Swahili is necessary to effectively communicate with guests and team members.
- Organizational and Supervisory Skills: Exhibit strong organizational and supervisory skills to efficiently manage tasks and lead your team effectively.
- Leadership Ability: Demonstrate the capability to develop and mentor subordinates, fostering their professional growth within the hotel.
- Analytical Skills: Possess the ability to analyze complex statistical data and make informed decisions accordingly.
- Conflict Resolution: Be adept at effectively dealing with internal and external customers, including those who may require a high level of patience, tact, and diplomacy to defuse anger, gather accurate information, and resolve conflicts.
How to Apply:
If you believe you meet the qualifications and are excited about the opportunity, we encourage you to apply through the link provided below.
Click here to Apply
Please submit a cover letter, your CV, and any supporting documents that showcase your qualifications and experience.
The deadline for applications is Wednesday, September 15th, 2023.
Apply Now
