Company Description
Join us at Accor, where life pulses with passion!​
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,​
Join us and become a Heartist®.
Job Description
- Provide technical assistance and support for both guests and staff with IT-related issues.
- Regularly monitor and maintain computer systems, networks, and hardware.
- Conduct training sessions for hotel staff on basic IT operations, software applications, and hotel-specific systems.
- Maintain an inventory of all IT equipment, including computers, printers, and peripherals. Keep track of usage, repairs, and replacements to ensure availability and functionality.
- Assist hotel guests with IT services such as internet access, printing services, and troubleshooting in-room technology like TVs and telephones.
- Ensure compliance with hotel IT security policies and procedures.
- Liaise with IT vendors and service providers for procurement, maintenance, and repair services.
- Maintain accurate documentation of IT procedures, configurations, and troubleshooting steps.
- Be available for emergency IT support outside of regular working hours as needed. Respond promptly to critical issues to minimize disruption to hotel operations.
- Stay updated with the latest technology trends and advancements in hospitality IT.
Qualifications
- Associate’s degree or equivalent experience in Information Technology, Computer Science, or a related field.
- Proven 3 years of experience as an IT Assistant, IT Support Technician, or similar role.
- Strong knowledge of computer systems, networks, and troubleshooting techniques.
- Familiarity with hotel property management systems (PMS) and hospitality-specific software (preferred).