Company Description
“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”
Job Description
- Prepare the morning reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required • Assist the Head of Department with the productivity, motivation and development of all line Team Members within the Housekeeping department
- Be accountable to the Head of Department for maintaining the productivity of the department, within the budgetary guidelines
- Coordinate all work activities on a shift-to-shift basis, ensuring all department procedures are followed and daily tasks are completed according to the company standard
- Conduct daily departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift
- Provide a complete and accurate hand over between shifts, communicating any requirements for subsequent shifts
- Assist in the preparation of housekeeping rosters, ensuring that optimum number of Team Members is achieved within budgetary guidelines and understanding visa condition and working rights
- Assist in the recruitment and selection of Team Members for the department, when required
- Organise skill training for housekeeping team members in conjunction with the Talent and Culture
- Implement strategies to increase the productivity and morale within the department in conjunction with the head of department
- Communicate with all departments in the property to ensure a smooth flow of work
- Prepare accurate reports as required by the head of department
- Conduct regular checks of all areas of the property to ensure that all facilities are being cleaned and maintained according to Work Health and Safety regulations
- Assist in controlling of all housekeeping inventory, including chemicals, linen and supplies
- Assist in controlling of all housekeeping team member uniforms, ensuring adequate supplies are available
- React professionally and in a timely manner to all guest complaints, ensuring that follow up is completed and the Executive Housekeeper is informed
- Recommend strategies to improve Guest comfort / experience
- Daily check and maintain team members grooming standards
- Liaise closely with the Front Office Manager and the Maintenance Manager / department to ensure a quick change over of rooms
- Liaises with outside contractors with regard to laundry and cleaning material services in the absence of the Executive Housekeeper
- Participate in scheduled training and development programs provided by the property to improve self and department standards, and attend departmental meetings as required
- Conducts timely performance development appraisals for housekeeping team members
- Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and features
- Be trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure
- Ensure all team members (and self) handles all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards
- Ensure all Team Members are fully trained in property fire & emergency procedures and all fire wardens attend training as required
Qualifications
- Proven experience as a Housekeeping Supervisor or similar role in a hotel environment.
- Excellent knowledge of cleaning and sanitation products, techniques, and methods.
- Strong organizational and time-management skills.
- Ability to prioritize tasks and delegate effectively.
- Exceptional communication and interpersonal skills.
- Attention to detail and problem-solving abilities.
- Availability to work shifts, including weekends and holidays, as needed.
- Additional certification in hospitality management or related field is a plus.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.