Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
- To operate and monitor all systems within the control room in an efficient manner ensuring that all work is undertaken in compliance with security operating procedure, legislation and code of practice/ethics.
- To liaise with the police, service providers and internal concerned departments to ensure that appropriate use of the system.
- To include all evidential records and witness statements to a standard acceptable to the rules of evidence
- To provide an efficient and courteous radio and telephone answering service and deal efficiently with all enquires.
- To report equipment failure to the security supervisor to maximize operation of the system.
- To maintain a secure system for providing data in accordance with the regulations and to ensure the security of the control room and equipment is maintained at all times.
- To maintain the provision of information required by the Manager and to assist the monitoring of the CCTV system in accordance with local regulations and the continuity and admissibility of evidential material.
- To be aware of your responsibilities in terms of health and safety including appropriate health and safety training.
- Conduct regular checks on all “field” officers to assure they are alert and carrying out their duties efficiently and effectively
- Assist in conducting investigations and prepare accompanying investigation reports for cases which occur within the hotel
- Keep peace and order within the premises of the Hotel in dealing with criminals, trespassers or difficult situations.
- Conduct regular and periodical checks and take immediate follow-up action on all systems including CCTV system.
- Attend meetings and in-service training conducted by the Department.
- The CCTV system operates 24 hours a day 365 days per year. As such the CCTV Operator will be required to operate on a shift basis to provide full cover for the scheme.
Qualifications
- Bachelors degree in Criminology or related field.
- Minimum 2 years’ experience in a similar capacity in a 5 star hotel.
- Knowledge of operation of the CCTV system.
- Alert and detail oriented.
Additional Information
Your team and working environment:
- At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
- Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.
We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!